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Showing posts with label Customer Data. Show all posts
Sensitive Information
Customer Data Cyber Attacks Data Leak Data protection data security Data Theft Employee Data Identity Theft Prevention Radio Station Sensitive Information

iHeartMedia Cyberattack Exposes Sensitive Data Across Multiple Radio Stations

 

iHeartMedia, the largest audio media company in the United States, has confirmed a significant data breach following a cyberattack on several of its local radio stations. In official breach notifications sent to affected individuals and state attorney general offices in Maine, Massachusetts, and California, the company disclosed that cybercriminals accessed sensitive customer information between December 24 and December 27, 2024. Although iHeartMedia did not specify how many individuals were affected, the breach appears to have involved data stored on systems at a “small number” of stations. 

The exact number of compromised stations remains undisclosed. With a network of 870 radio stations and a reported monthly audience of 250 million listeners, the potential scope of this breach is concerning. According to the breach notification letters, the attackers “viewed and obtained” various types of personal information. The compromised data includes full names, passport numbers, other government-issued identification numbers, dates of birth, financial account information, payment card data, and even health and health insurance records. 

Such a comprehensive data set makes the victims vulnerable to a wide array of cybercrimes, from identity theft to financial fraud. The combination of personal identifiers and health or insurance details increases the likelihood of victims being targeted by tailored phishing campaigns. With access to passport numbers and financial records, cybercriminals can attempt identity theft or engage in unauthorized transactions and wire fraud. As of now, the stolen data has not surfaced on dark web marketplaces, but the risk remains high. 

No cybercrime group has claimed responsibility for the breach as of yet. However, the level of detail and sensitivity in the data accessed suggests the attackers had a specific objective and targeted the breach with precision. 

In response, iHeartMedia is offering one year of complimentary identity theft protection services to impacted individuals. The company has also established a dedicated hotline for those seeking assistance or more information. While these actions are intended to mitigate potential fallout, they may offer limited relief given the nature of the exposed information. 

This incident underscores the increasing frequency and severity of cyberattacks on media organizations and the urgent need for enhanced cybersecurity protocols. For iHeartMedia, transparency and timely support for affected customers will be key in managing the aftermath of this breach. 

As investigations continue, more details may emerge regarding the extent of the compromise and the identity of those behind the attack.
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secure VPN
Customer Data customer data privacy Cyber Security Identity Fraud Identity Theft identity theft protection NordVPN secure VPN

NordVPN Introduces £5,000 ID Theft Recovery Coverage for UK Users on Ultimate Plan

 

NordVPN has launched a new identity theft recovery benefit for its UK subscribers, offering up to £5,000 in reimbursement to help users recover from the financial and emotional toll of identity fraud. This latest addition to its cybersecurity toolkit is exclusively available to customers subscribed to the NordVPN Ultimate plan, priced at £5.09 per month, paid annually at £137.43. 

This move comes amid growing concerns over online threats, especially following recent data breaches involving major UK retailers like Marks & Spencer, Harrods, and Co-op. In these incidents, attackers managed to access sensitive customer data, highlighting the increasing risk faced by consumers today. NordVPN’s ID theft recovery feature complements its existing scam loss protection and is designed to ease the burden of recovering one’s identity after it has been compromised. 

Covered expenses include restoring credit ratings, resolving issues with bank accounts or loans, and even reclaiming lost wages if a victim had to take time off work to deal with the aftermath of identity theft. Additionally, this protection can help victims clear their names in cases where their identities are used for malicious purposes. For those who fall prey to scams—whether through phishing, AI-driven deepfake schemes, or romance fraud—NordVPN offers up to 12 months to file a claim if their bank or financial institution cannot provide assistance. 

These benefits are not limited to the UK alone. NordVPN’s coverage also extends to users in countries like France, Germany, Italy, Sweden, and the Netherlands, with 24/7 access to support services. While NordVPN Basic remains the more affordable option at £2.39 per month, the Ultimate plan’s added layer of financial security could be a worthwhile upgrade for users seeking peace of mind. In comparison, NordVPN users in the United States receive broader coverage through the NordProtect service, which includes cyber extortion and fraud protection with coverage up to $1 million—either through NordVPN Prime or as a standalone service.  

Although the UK plan doesn’t offer the same level of compensation as its U.S. counterpart, the £5,000 coverage still represents a meaningful step toward consumer protection. In an age where cyberattacks are common and even large companies struggle to safeguard data, investing in robust protection is becoming increasingly important. Whether or not users choose to upgrade, staying informed about digital security best practices remains the first line of defence.
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Sensitive data
Co-op Customer Data Customer Data Exposed cyber attack Data Breach Data Leak data security IT Infrastructure Sensitive data

Co-op Cyberattack Exposes Member Data in Major Security Breach

 

Millions of Co-op members are being urged to remain vigilant following a significant cyberattack that led to a temporary shutdown of the retailer’s IT infrastructure. The company confirmed that the breach resulted in unauthorized access to sensitive customer data, although it emphasized that no financial or account login information was compromised. 

Shirine Khoury-Haq, Chief Executive Officer of Co-op, addressed members directly, expressing regret and concern over the breach. She assured customers that the company’s core operations were largely unaffected by the attack and that members could continue to use their accounts and services as normal. However, she acknowledged the seriousness of the data exposure, which has affected both current and past members of the Co-op Group. 

“We deeply regret that personal member information was accessed during this incident. While we’ve been able to prevent disruption to our services, we understand how unsettling this news can be,” Khoury-Haq stated. “I encourage all members to take standard security precautions, including updating their passwords and ensuring they are not reused across platforms.” 

According to an official statement from Co-op, the malicious activity targeted one of their internal systems and successfully extracted customer data such as names, contact information, and dates of birth. Importantly, the company clarified that no passwords, payment details, or transactional records were included in the breach. They also emphasized that their teams are actively investigating the incident in coordination with the National Cyber Security Centre (NCSC) and the National Crime Agency (NCA). 

The company said that it has implemented enhanced security measures to prevent further unauthorized access, while minimizing disruption to business operations and customer services. Forensic specialists are currently assessing the full scope of the breach, and affected individuals may be contacted as more information becomes available. In response to the incident, Stephen Bonner, Deputy Commissioner of the UK Information Commissioner’s Office (ICO), offered guidance to concerned members. “Cyberattacks like this can be very unsettling for the public. 

If you’re concerned about your data, we recommend using strong, unique passwords for each of your online accounts and enabling two-factor authentication wherever possible,” he advised. “Customers should also stay alert to updates from Co-op and follow any specific instructions they provide.” The Co-op has apologized to its customers and pledged to continue prioritizing data protection as it works to resolve the issue. While the investigation continues, members are encouraged to remain cautious and take proactive steps to safeguard their personal information online.
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Personal Data
Bank CyberSecurity Bank Data Leak Cleo Server CLOP Customer Data Data Breach Data Leak Data Theft Identity Theft Personal Data

Western Alliance Bank Data Breach Exposes Nearly 22,000 Customers’ Personal Information

 

Western Alliance Bank has alerted nearly 22,000 customers that their personal information was compromised following a cyberattack in October. The breach stemmed from a vulnerability in a third-party vendor’s secure file transfer software, which allowed attackers to gain unauthorized access to the bank’s systems and extract sensitive customer data. 

Western Alliance, a subsidiary of Western Alliance Bancorporation with over $80 billion in assets, first disclosed the incident in a February SEC filing. The bank revealed that hackers exploited a zero-day vulnerability in the software, which was officially disclosed on October 27, 2024. However, unauthorized access to the bank’s systems had already occurred between October 12 and October 24. The breach was only confirmed after the attackers leaked stolen files online. 

According to breach notification letters sent to 21,899 affected customers and filed with the Office of Maine’s Attorney General, the stolen data includes names, Social Security numbers, birth dates, financial account details, driver’s license numbers, tax identification numbers, and passport information if previously provided to the bank. Despite the exposure, Western Alliance stated there is no evidence of fraud or identity theft resulting from the breach. 

To support affected customers, the bank is offering one year of free identity protection services through Experian IdentityWorks Credit 3B. Although Western Alliance did not disclose the name of the compromised software in its SEC filing or customer notifications, the Clop ransomware gang has claimed responsibility for the attack. In January, Clop listed the bank among 58 companies targeted in a campaign that exploited a critical zero-day vulnerability (CVE-2024-50623) in Cleo LexiCom, VLTransfer, and Harmony software. 

The ransomware group had previously leveraged similar security flaws in MOVEit Transfer, GoAnywhere MFT, and Accellion FTA to conduct large-scale data theft operations. Further investigations revealed that Clop exploited an additional zero-day vulnerability (CVE-2024-55956) in Cleo software in December. This allowed them to deploy a Java-based backdoor, dubbed “Malichus,” enabling deeper infiltration into victims’ networks. Cleo, which serves over 4,000 organizations worldwide, confirmed the vulnerability had been used to install malicious backdoor code in affected instances of its Harmony, VLTrader, and LexiCom software. 

The full extent of the breach remains unclear, but it highlights the growing risks posed by vulnerabilities in third-party software. Organizations relying on such solutions must remain vigilant, promptly apply security patches, and implement robust defenses to prevent similar incidents.
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Privacy
Customer Data Federal Trade Commission General Motors Privacy

GM Faces FTC Ban on Selling Customer Driving Data for Five Years

 



General Motors (GM) and its OnStar division have been barred from selling customer-driving data for the next five years. This decision follows an investigation that revealed GM was sharing sensitive customer information without proper consent.  

How Did This Happen?

This became public after it was discovered that GM had been gathering detailed information about how customers drove their vehicles. This included how fast they accelerated, how hard they braked, and how far they travelled. Rather than keeping this data private, GM sold it to third parties, including insurance companies and data brokers.

Many customers did not know about this practice and complained when their insurance premiums suddenly increased. According to reports, one customer complained that they had enrolled in OnStar to enjoy its tracking capabilities, not to have their data sold to third parties.

FTC's Allegations

The Federal Trade Commission (FTC) accused GM of misleading customers during the enrollment process for OnStar’s connected vehicle services and Smart Driver program. According to the FTC, GM failed to inform users that their driving data would be collected and sold.

FTCP Chair Lina Khan said GM tracked and commercially sold the extremely granular geolocation data of consumers and drove behaviour as frequently as every couple of seconds, and the settlement action is taking to protect privacy and prevent people from being subjected to unauthorized surveillance, according to officials.

Terms of Settlement

 Terms of the agreement require GM to:
1. Explain clearly data collection practices.
2. Obtain consent before collecting or sharing any driving data.  
3. Allow customers to delete their data upon request.  
Additionally, GM has ended its OnStar Smart Driver program, which was central to the controversy.

In a brief response, GM stated that it is committed to safeguarding customer privacy but did not address the allegations in detail.

Why This Matters  

This case highlights the growing importance of privacy in the digital age. It serves as a warning to companies about the consequences of using customer data without transparency. For consumers, it’s a reminder to carefully review the terms of services they sign up for and demand accountability from businesses handling personal information.

The action the FTC takes in this move is to make sure that companies give ethical practice priority and respect customers' privacy.







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Sensitive customer information
Chrome Extension Customer Data Cyber Attacks Cybersecurity measures Data Loss data security Phishing email Sensitive customer information

Cyberattack on Cyberhaven Chrome Extension Exposes Sensitive Data

 


On Christmas Eve, Cyberhaven, a data loss prevention company, experienced a cyberattack targeting its Google Chrome extension. The breach exposed sensitive customer data, including passwords and session tokens. The company has since taken swift measures to address the issue and prevent future incidents.

The attack occurred after a Cyberhaven employee fell victim to a phishing email, inadvertently sharing their credentials. This gave the attacker access to Cyberhaven’s systems, specifically the credentials for the Google Chrome Web Store. Leveraging this access, the attacker uploaded a malicious version (24.10.4) of the Cyberhaven Chrome extension. The compromised version was automatically updated on Chrome-based browsers and remained active from 1:32 AM UTC on December 25 to 2:50 AM UTC on December 26.

Swift Response by Cyberhaven

Cyberhaven’s security team discovered the breach at 11:54 PM UTC on Christmas Day. Within an hour, they removed the malicious extension from the Web Store. CEO Howard Ting praised the team’s dedication, stating, “Our team acted swiftly and with remarkable dedication, interrupting their holiday plans to safeguard our customers and maintain our commitment to transparency.”

While no other Cyberhaven systems, such as CI/CD processes or code signing keys, were affected, the compromised extension potentially enabled the exfiltration of user cookies and authenticated sessions for specific targeted websites. This incident underscores the persistent risks posed by phishing attacks and the critical need for robust security measures.

Mitigation Measures for Users

To mitigate the impact of the breach, Cyberhaven has advised users to take the following steps:

  • Update the extension to version 24.10.5 or newer.
  • Monitor logs for unusual activity.
  • Revoke or reset passwords not protected by FIDOv2.

These proactive measures are essential to prevent further exploitation of compromised credentials.

Enhanced Security Measures

In response to the attack, Cyberhaven has implemented additional security protocols to strengthen its defenses. The company is also working with law enforcement to investigate the breach and identify the attackers, who reportedly targeted other companies as well.

This attack highlights the increasing sophistication of cyber threats, particularly those exploiting human error. Phishing remains one of the most effective tactics for gaining unauthorized access to sensitive systems. Companies must prioritize employee training on recognizing phishing attempts and establish multi-layered security frameworks to mitigate vulnerabilities.

Cyberhaven’s swift response and transparent communication reflect its commitment to customer security and trust. As the investigation continues, this incident serves as a stark reminder of the importance of vigilance in the ever-evolving landscape of cybersecurity threats.

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Salt Typhoon
AT&T Customer Data Cyber Attacks Salt Typhoon

AT&T Confirms Cyberattack Amid Salt Typhoon Hacking Incident

 

AT&T has confirmed being targeted in the Salt Typhoon hacking attack, a cyber operation suspected to involve China. Despite the attack, the telecommunications giant assured customers that its networks remain secure.

In a statement, AT&T revealed that hackers aimed to access information related to foreign intelligence subjects. The company clarified, “We detect no activity by nation-state actors in our networks at this time.” It further added that only a limited number of individuals’ data had been compromised. Affected individuals were promptly notified, and AT&T cooperated with law enforcement to address the breach.

Investigation and Preventive Measures

To prevent future incidents, AT&T is collaborating with government agencies, other telecom companies, and cybersecurity experts. The company has intensified its monitoring efforts and implemented enhanced measures to safeguard customer data.

The Salt Typhoon attack is not an isolated event; it forms part of a broader wave of cyberattacks targeting major telecom companies. Reports suggest that hackers may have accessed systems used by federal agencies to process lawful wiretapping requests. These systems play a critical role in law enforcement operations, making their compromise particularly alarming.

In October, similar breaches were reported by other telecom providers. Verizon Communications disclosed suspicious activity, and T-Mobile revealed it had thwarted an attempted breach before customer data could be accessed.

White House Deputy National Security Advisor Anne Neuberger stated that nine telecom companies had been targeted in the Salt Typhoon attack but refrained from naming all the affected firms.

China, in response, denied any involvement in the attacks, asserting that it opposes state-sponsored cyber activities.

Lessons for Cybersecurity

The Salt Typhoon attack underscores the critical need for robust cybersecurity practices in the telecom industry. AT&T’s prompt response highlights the importance of transparency and collaboration in addressing cyber threats. This incident serves as a reminder for organizations to invest in stronger protective measures, especially as digital systems become increasingly integral to global operations.

While no system is entirely immune to cyber threats, preparedness and swift action can significantly mitigate potential damage.

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Password Security
Account security blocking unauthorized access Customer Data Cyber Security Data Safety User Data Password Security

Zello Urges Password Resets Amid Potential Security Incident

 

Zello, a widely used push-to-talk mobile service with over 140 million users, has advised customers to reset their passwords if their accounts were created before November 2, 2024. This precautionary measure follows what appears to be a new security concern, though the exact nature of the issue remains unclear. Zello's actions suggest possible unauthorized access to user accounts. 
 

Zello’s Advisory and User Notification 

 
Starting November 15, 2024, users began receiving notifications from Zello recommending password changes. The notification stated: > 

“As a precaution, we are asking that you reset your Zello app password for any account created before November 2nd, 2024. We also recommend that you change your passwords for any other online services where you may have used the same password.” 
 
The notification also provided a link to a support page with instructions on how to reset passwords through the Zello app. 

Potential Causes: Data Breach or Credential Stuffing? 

 
While Zello has yet to provide further clarification, the lack of detailed communication has raised concerns among users. Efforts by media outlets to obtain a response from the company have been unsuccessful. 
 

The timing and scope of the notice suggest two possibilities: 

 
1. A Data Breach – Unauthorized access to Zello’s systems, potentially compromising user data. 
2. Credential Stuffing – A cyberattack method where attackers use stolen login credentials from other platforms to gain access to Zello accounts. 
 
Notably, the advisory affects only accounts created before November 2, 2024, indicating that the security event may have occurred around that date. 


Past Security Incidents 

This is not the first time Zello has faced a security issue. In 2020, the company experienced a data breach that compromised customer email addresses and hashed passwords, prompting a similar password reset. 

The Importance of Cybersecurity for Essential Services 

 
Zello plays a critical role in communication for sectors such as first responders, transportation, and hospitality, making robust security measures essential. The incident underscores the importance of adopting strong cybersecurity practices: 
- Use Unique, Complex Passwords: Avoid reusing passwords across multiple platforms. 
- Enable Two-Factor Authentication (2FA): Adds an additional layer of security and significantly reduces the risk of unauthorized access. 

User Vigilance and the Need for Transparency 


While Zello’s proactive warning is a positive step, users are calling for greater transparency regarding the root cause of the issue and the measures being taken to prevent future incidents. Organizations like Zello, which support essential communication services, have a heightened responsibility to ensure platform integrity and promptly address security vulnerabilities. 
 
In the meantime, users are strongly encouraged to follow Zello’s instructions and reset their passwords immediately. Taking these precautions can help safeguard personal data and reduce exposure to potential cyber threats. 

As cybersecurity threats continue to evolve, both service providers and users must remain vigilant to ensure the safety and security of their digital ecosystems.
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