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Showing posts with label customer data privacy. Show all posts

Google’s AI Virtual Try-On Tool Redefines Online Shopping Experience

 

At the latest Google I/O developers conference, the tech giant introduced an unexpected innovation in online shopping: an AI-powered virtual try-on tool. This new feature lets users upload a photo of themselves and see how clothing items would appear on their body. By merging the image of the user with that of the garment, Google’s custom-built image generation model creates a realistic simulation of the outfit on the individual. 

While the concept seems simple, the underlying AI technology is advanced. In a live demonstration, the tool appeared to function seamlessly. The feature is now available in the United States and is part of Google’s broader efforts to enhance the online shopping experience through AI integration. It’s particularly useful for people who often struggle to visualize how clothing will look on their body compared to how it appears on models.  

However, the rollout of this tool raised valid questions about user privacy. AI systems that involve personal images often come with concerns over data usage. Addressing these worries, a Google representative clarified that uploaded photos are used exclusively for the try-on experience. The images are not stored for AI training, are not shared with other services or third parties, and users can delete or update their photos at any time. This level of privacy protection is notable in an industry where user data is typically leveraged to improve algorithms. 

Given Google’s ongoing development of AI-driven tools, some expected the company to utilize this photo data for model training. Instead, the commitment to user privacy in this case suggests a more responsible approach. Virtual fitting technology isn’t entirely new. Retail and tech companies have been exploring similar ideas for years. Amazon, for instance, has experimented with AI tools in its fashion division. Google, however, claims its new tool offers a more in-depth understanding of diverse body types. 

During the presentation, Vidhya Srinivasan, Google’s VP of ads and commerce, emphasized the system’s goal of accommodating different shapes and sizes more effectively. Past AI image tools have faced criticism for lacking diversity and realism. It’s unclear whether Google’s new tool will be more reliable across the board. Nevertheless, their assurance that user images won’t be used to train models helps build trust. 

Although the virtual preview may not always perfectly reflect real-life appearances, this development points to a promising direction for AI in retail. If successful, it could improve customer satisfaction, reduce returns, and make online shopping a more personalized experience.

NordVPN Introduces £5,000 ID Theft Recovery Coverage for UK Users on Ultimate Plan

 

NordVPN has launched a new identity theft recovery benefit for its UK subscribers, offering up to £5,000 in reimbursement to help users recover from the financial and emotional toll of identity fraud. This latest addition to its cybersecurity toolkit is exclusively available to customers subscribed to the NordVPN Ultimate plan, priced at £5.09 per month, paid annually at £137.43. 

This move comes amid growing concerns over online threats, especially following recent data breaches involving major UK retailers like Marks & Spencer, Harrods, and Co-op. In these incidents, attackers managed to access sensitive customer data, highlighting the increasing risk faced by consumers today. NordVPN’s ID theft recovery feature complements its existing scam loss protection and is designed to ease the burden of recovering one’s identity after it has been compromised. 

Covered expenses include restoring credit ratings, resolving issues with bank accounts or loans, and even reclaiming lost wages if a victim had to take time off work to deal with the aftermath of identity theft. Additionally, this protection can help victims clear their names in cases where their identities are used for malicious purposes. For those who fall prey to scams—whether through phishing, AI-driven deepfake schemes, or romance fraud—NordVPN offers up to 12 months to file a claim if their bank or financial institution cannot provide assistance. 

These benefits are not limited to the UK alone. NordVPN’s coverage also extends to users in countries like France, Germany, Italy, Sweden, and the Netherlands, with 24/7 access to support services. While NordVPN Basic remains the more affordable option at £2.39 per month, the Ultimate plan’s added layer of financial security could be a worthwhile upgrade for users seeking peace of mind. In comparison, NordVPN users in the United States receive broader coverage through the NordProtect service, which includes cyber extortion and fraud protection with coverage up to $1 million—either through NordVPN Prime or as a standalone service.  

Although the UK plan doesn’t offer the same level of compensation as its U.S. counterpart, the £5,000 coverage still represents a meaningful step toward consumer protection. In an age where cyberattacks are common and even large companies struggle to safeguard data, investing in robust protection is becoming increasingly important. Whether or not users choose to upgrade, staying informed about digital security best practices remains the first line of defence.

23andMe Agrees to $30 Million Settlement Over Data Breach Impacting 6.9 Million Customers

 

23andMe has agreed to pay $30 million and provide three years of security monitoring as part of a settlement to resolve a lawsuit alleging the genetics testing company failed to safeguard the personal data of 6.9 million customers compromised in a data breach last year.

The settlement also addresses claims that 23andMe did not inform customers of Chinese and Ashkenazi Jewish descent that they were specifically targeted by the hacker, who allegedly sold their data on the dark web.

Filed late Thursday in a federal court in San Francisco, the proposed class action settlement awaits approval from a judge. It includes financial compensation for affected customers and offers enrollment in the Privacy & Medical Shield + Genetic Monitoring program for three years.

In a court filing on Friday, 23andMe described the settlement as fair and reasonable. The company also requested the suspension of arbitration cases initiated by tens of thousands of class members until the settlement is approved or they opt out.

The company stated the settlement serves its customers' best interests, with $25 million of the settlement likely to be covered by cyber insurance.

The breach, which occurred between April and September 2023, impacted nearly half of 23andMe’s 14.1 million customers. It was disclosed in an October 2023 blog post, revealing that 5.5 million DNA Relatives profiles and data from 1.4 million customers using the Family Tree feature were compromised.

Lawyers representing the plaintiffs said the settlement addresses their key claims, noting that further litigation posed significant risks given 23andMe’s financial difficulties.

The South San Francisco-based company reported a $69.4 million loss on $40.4 million in revenue for the quarter ending June 30. CEO Anne Wojcicki has been working to take the company private, following its public debut at $10 per share. Shares have been trading below $1 since December 2023.

The plaintiffs’ attorneys may seek up to 25% of the settlement as legal fees.

The case is titled In re 23andMe Inc Customer Data Security Breach Litigation, US District Court, Northern District of California, No. 24-md-03098.