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FTC Warns: QR Codes May Result in Identity Theft

Scammers might hide harmful links in QR codes to steal personal information.


One might want to reconsider before scanning QR codes.

The codes, which are a digital jumble of white and black squares that are frequently used to record URLs, are apparently commonplace; they may as well be seen, for example, on menus at restaurants and retail establishments. The Federal Trade Commission cautioned on Thursday that they could be dangerous for those who aren't cautious.

According to a report by eMarketer, around 94 million US consumers have used QR scanner this year. The number is only increasing, with around 102.6 million anticipated by 2026. 

As per Alvaro Puig, a consumer education specialist with the FTC, QRs are quite popular since there are endless ways to use them.

“Unfortunately, scammers hide harmful links in QR codes to steal personal information,” Puig said.

Why is Stolen Personal Data a Threat? 

The stolen data can be misused by threat actors in a number of ways: According to a separate report by FTC, the identity thieves can use victim’s personal data to illicitly file tax returns in their names and obtain tax refunds, drain their bank accounts, charge their credit cards, open new utility accounts, get medical treatment on their health insurance, and open new utility accounts.

In some cases, criminals cover the legitimate QR codes with their own, in places like parking meters, or even send codes via text messages or emails, luring victims into scanning their codes. 

One of the infamous tactic used by scammers is by creating a sense of urgency in their victims. For example, they might suggest that a product could not  be delivered and you need to reschedule or that you need to change your account password because of suspicious activity.

“A scammer’s QR code could take you to a spoofed site that looks real but isn’t,” Puig wrote. “And if you log in to the spoofed site, the scammers could steal any information you enter. Or the QR code could install malware that steals your information before you realize it.”

How can User Protect Themselves?

According to FTC, some of the measures one can follow to protect themselves from scams are:

  • Inspect URLs before clicking: Even if a URL looks familiar, it is advisable to check for any misspelling or switched letters in order to ensure it is legit. 
  • Do not scan a QR code in a suspicious/unexpected message: This is particularly valid when the text or email demands a quick response. If a user believe this to be a genuine message, it is advisable to get in touch with the business using a reliable channel, such as a working phone number or website. 
  • Protect devices and online accounts: Users are advised to use strong passwords and multifactor authentication and keep their phones’ OS in their latest versions.  

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