A major data breach at business services provider Conduent has spiraled into a large-scale security incident affecting at least 25 million people across the United States, with Volvo Group North America among the latest victims. The breach, originally disclosed in early 2025, is now understood to be far more extensive than first reported, impacting residents in multiple states and exposing sensitive personal data. Texas authorities now estimate that 15 million people have been affected, up from an initial 4 million, while more than 10 million individuals in Oregon have also been caught up in the incident.
Conduent first confirmed in November 2025 that a cyberattack in January 2025 had exposed personal data belonging to over 10 million people. The compromised information included names, addresses, dates of birth, Social Security numbers, and health and insurance details, making it highly valuable for identity theft and fraud. Earlier, in April 2025, the company had revealed that attackers stole names and Social Security numbers during the same January intrusion, highlighting a pattern of gradually escalating disclosures as the scale of the breach became clearer.
Operational disruption accompanied the data exposure, as Conduent disclosed that a January cyberattack caused service outages impacting agencies in multiple U.S. states. Wisconsin and Oklahoma reported issues affecting payments and customer support, underscoring how attacks on back-office providers can cascade into interruptions of public services. Subsequent investigation determined that hackers had maintained access to Conduent’s network from October 21, 2024, to January 13, 2025, giving them ample time to exfiltrate personal data, including Social Security numbers, dates of birth, addresses, and health-related information.
The Safepay ransomware group later claimed responsibility for the attack in February 2025, adding an extortion dimension to the incident. Conduent, which offers printing and mailroom services, document processing, payment integrity, and other back-office support, has been sending breach notifications on behalf of affected clients, including Volvo Group North America. According to a filing with the Maine Attorney General, Volvo reported that 16,991 employees were impacted, and the company said it only learned of the incident in January 2026, many months after the original intrusion window.
In its notification letters, Conduent informed individuals that some of their personal information may have been involved due to services provided to their current or former health plans. The company stated it is not aware of any attempted or actual misuse of the compromised data but is urging recipients to consider steps to protect themselves. As part of its response, Conduent is offering free identity protection services to those affected, reflecting ongoing concern about long-term risks posed by the theft of such highly sensitive information.