The incident happened last week and impacted business operations such as the company’s taxi dispatch system, currently offline.
Nihon Kotsu has an annual revenue of around $1 billion.
The company has 18,228 employees and has 8,588 taxis and over 2000 chauffeur vehicles.
Nihon Kotsu said in a statement, “We have confirmed that our internal systems were subjected to unauthorized external access (malware infection)”. It further added that “immediately after detecting the unauthorized access, we implemented emergency measures, such as disconnecting systems to prevent further damage.”
The company has closed down systems to offline to stop the threat but it has widely caused disruption in services.
The incident has disrupted web booking, car hire, reservation management, few internal systems, and telephone dispatch service.
Nihon Kotsu advised people to use the ‘GO’ taxi app instead, or use a taxi stand for booking a Nihon Kotsu vehicle. It is a major operational damage for a company that has one of Tokyo’s biggest fleets but the manual working is still operational. The hire car reservation system is offline.
In a different announcement, Nihon Kotsu said that the “labor taxi” service for pregnant women is shut down in a few areas.
The firm has brought in external cybersecurity experts to assist in investigating if there has been a data leak. The internal network has been separated to limit further spread.
Currently, no data leak has been confirmed and Nihon Kotsu will provide updates via official channels. “We are currently conducting a detailed investigation with specialized agencies into whether and to what extent data has been leaked. At this time, no information leak has been confirmed. However, in the unlikely event that we discover any leak or potential leak of personal information of our customers or related parties, we will promptly make an official announcement and contact those affected individually, in accordance with the law,” Nihon Kotsu said.
Customers of Nihon Kotsu are cautioned not to click on any links in suspicious communications purporting to be from the company and not to open anything they receive.
According to Arctic Wolf, the techniques vary among different affiliates, and few patterns surfaced in tradecraft via authentic Remote Management and Monitoring (RMM) tooling, hands-on-keyboard procedures and credential access.
Anubis also exploited authentic remote access and admin tools such as MeshAgent, Total Software Deployment, ScreenConnect, UltraVNC, and Zoho Assist to merge with usual IT operations while handling control of target systems.
Anubis is a RaaS gang that first surfaced in late 2024 as a spinoff of Sphinx ransomware. The ransomware campaign was first disclosed on the Ransomware and Advanced Malware Protection (RAMP) darkweb forum in February last year. As per the data from Ransomware.Live, the cybercrime gang has taken responsibility for 91 victims on its data leak website, with 11 targets in June 2026.
Some significant areas attacked are business services, technology, financial services, healthcare, and technology. Above 50% of the targets are based in the U.S, then U.K, Australia, France, and Canada.
Rubrik Zero Labs published a report in July 2025 which said Anubis promotes promising profit splits, which offers 80% of the ransom paid, and combines it with a data wiping (irresistible) feature to further blackmail the victims to pay upfront.
Experts at Rubrik said that “when Anubis's /WIPEMODE module is activated, files remain in directories but are reduced to a 0 KB size regardless of ransom payment.” The experts added that when “Anubis changes ransomware’s traditional strategic calculus, it creates powerful incentives for motivated threat actors to deploy Anubis in pursuit of lucrative returns.”
Commenting on the severity of the attack, Rubrik said that, “Knowing threat actors can revert victims' environments to this scorched-earth state with a single command significantly increases pressure on victims to pay before the wiper is fully activated.”
The ransomware incidents in 2026 consist both exploitation of CVE-2025-5777 (CVSS score: 9.3), a severe flaw affecting Citrix Net and valid VPN credential use.
The source of VPN credentials in these attacks is unknown, but experts say that they are likely to be collected after the first compromise, or via credential stuffing, initial access brokers (IABs), or information stealer operations.