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RBI Announces Draft Norms to Ensure Security of Payment System Operators


Reserved Bank of India (RBI), India’s central bank and regulatory body is all set to enhance the safety and security of digital payments amidst the raising cyber risks, the draft regulations for payment system operators (PSOs) announced on Friday.

The draft, Master Directions on Cyber Resilience and Digital Payment Security Controls for PSO, proposes a governance mechanism for the identification, analysis, monitoring, and management of cybersecurity risks.

RBI confirms that these norms will be implemented from April 1, 2024, for large non-bank-PSOs. For medium-sized non-bank PSOs, the norms will be implemented by April 1, 2026, as for the smaller ones, the deadline is April 1, 2028.

The key responsibility of the draft circular will be designated to a sub-committee of the board that must meet at least once every quarter.

"The PSO shall formulate a board-approved Information Security (IS) policy to manage potential information security risks covering all applications and products concerning payment systems as well as management of risks that have materialised," the draft note said.

“The directions will also cover baseline security measures for ensuring system resiliency as well as safe and secure digital payment transactions[…]However, they shall endeavour to migrate to the latest security standards. The existing instructions on security and risk mitigation measures for payments done using cards, Prepaid Payment Instruments (PPIs) and mobile banking continue to be applicable as hitherto,” the RBI noted.

What are the Draft Norms? 

As per the proposed norms, the PSO will define relevant key risk indicators (KRIs) to identify possible risk events and key performance indicators (KPIs) to evaluate the efficacy of security controls.

According to the RBI, the PSO must conduct cyber-risk assessment exercises pertaining to the launch of new products, services, and technologies along with initiating innovative changes in infrastructure or processes of existing products and services. The central bank is seeking feedback on the draft norms by June 30.

In order to manage potential information security risks involving all applications and products related to payment systems, the PSO has been asked to develop an Information Security (IS) policy that has been authorized by the board.

According to the proposed norms, the PSO was required to create a business continuity plan (BCP) based on several cyber threat scenarios, including the most unlikely but conceivable occurrences to which it might be subjected. To manage cyber security events or incidents, the BCP should be evaluated at least once a year and include a thorough response, resume, and recovery plan.

Moreover, a senior-level executive like the chief information security officer (CISO) will be in charge of implementing the information security policy and the cyber resilience framework as well as continuously reviewing the overall IS posture of PSO. According to the draft norms, the PSO must implement safeguards to keep its network and systems safe from external assaults.

The PSO must also implement a thorough data leak prevention policy to ensure the confidentiality, integrity, availability, and protection of business and customer information (both in transit and at rest), in accordance with the importance and sensitivity of the information held or transmitted.