The recent news has notably increased the number of consumers potentially exposed in the incident. “We're deeply saddened to share the news that the recent data breach affects more customers than originally thought,” Trezor said on X.
As per Trezor, the additional 67000 customers placed orders from November 2019 to August 2021.
The leaked data consists of customers' email, phone numbers, names, addresses, order numbers, and shipping addresses. According to Trezor, the data was stored by ShipMonk even though Trezor had earlier received assurance that previous consumer data had been erased.
“Throughout our entire relationship with ShipMonk, we repeatedly requested and received written assurance confirming the deletion of the data, in line with our contract, data policy, and past communications. We are very disappointed that, despite receiving this confirmation, the data was not deleted in their systems,” Trezor said.
According to experts, the breach is not impacting Trezor’s own systems.
Trezor said its hardware wallets are safe and there are no signs that customers’ recovery seed phrases or private keys were breached in the leak.
As per Trezor, “All affected customers have been emailed directly. If you didn’t receive an email, then you are not affected.”
But Trezor and cybersecurity experts are worried that the stolen data could be exploited for social engineering and targeted phishing attacks. Threat actors could misuse customers’ details regarding their Trezor purchases to create scam phone calls or fraud messages.
This can be a serious problem for cryptocurrency users. A threat actor could mimic a company employee if they know someone owns a Trezor wallet and ask the target to verify their wallet or account.
If successful, the attacker could steal the target’s recovery seed phrase, which can allow access to cryptocurrency funds. “Trezor systems were not compromised, and your device is secure. But please be alert for fake emails, phone calls, fraudulent letters, and potential risks to physical security,” the company added.
The announcement comes after the August incident when 13,689 customers had been impacted by the same shipping-provider. At the time, Trezor estimated around 14,000 customers to have been affected by the breach. The recent disclosure of 67,000 suggests the scope of the incident was larger than expected.
The incident happened last week and impacted business operations such as the company’s taxi dispatch system, currently offline.
Nihon Kotsu has an annual revenue of around $1 billion.
The company has 18,228 employees and has 8,588 taxis and over 2000 chauffeur vehicles.
Nihon Kotsu said in a statement, “We have confirmed that our internal systems were subjected to unauthorized external access (malware infection)”. It further added that “immediately after detecting the unauthorized access, we implemented emergency measures, such as disconnecting systems to prevent further damage.”
The company has closed down systems to offline to stop the threat but it has widely caused disruption in services.
The incident has disrupted web booking, car hire, reservation management, few internal systems, and telephone dispatch service.
Nihon Kotsu advised people to use the ‘GO’ taxi app instead, or use a taxi stand for booking a Nihon Kotsu vehicle. It is a major operational damage for a company that has one of Tokyo’s biggest fleets but the manual working is still operational. The hire car reservation system is offline.
In a different announcement, Nihon Kotsu said that the “labor taxi” service for pregnant women is shut down in a few areas.
The firm has brought in external cybersecurity experts to assist in investigating if there has been a data leak. The internal network has been separated to limit further spread.
Currently, no data leak has been confirmed and Nihon Kotsu will provide updates via official channels. “We are currently conducting a detailed investigation with specialized agencies into whether and to what extent data has been leaked. At this time, no information leak has been confirmed. However, in the unlikely event that we discover any leak or potential leak of personal information of our customers or related parties, we will promptly make an official announcement and contact those affected individually, in accordance with the law,” Nihon Kotsu said.
Customers of Nihon Kotsu are cautioned not to click on any links in suspicious communications purporting to be from the company and not to open anything they receive.