With the British Army facing a depleted workforce and an increased need for recruitment, artificial intelligence (AI) has been incorporated into its recruitment process to expedite its process. As part of a new AI system developed by outsourcing firm Capita, potential recruits' medical records are now analyzed rapidly to determine who is eligible for enlistment based on their medical documents.
It enables recruiters to find and evaluate job candidates more efficiently by converting uploaded documents into searchable records, as well as putting emails, electronic documents, and voice messages into a single format, making them easier to find and evaluate.
Since the service usually processes around 40,000 medical documents per year, the developer claims this technology is intended to improve efficiency.
It has been reported that Capita's recruiters need to review more than 100 pages of complicated medical documents, a task that used to take almost an hour per applicant.
By analyzing these records, the AI software simplifies the recruitment process, which lasts five months from application to basic training. AI recruiting has been instructed by the company to enrol 9,813 recruits this year, but the company is expected to only enrol 70% of that number.
In a recent report issued by the British Parliament, "Ready for War?", the British Parliament asked the AI company to recruit. As a result, the Armed Forces are experiencing a crisis when it comes to recruitment and retention. According to a Tidio survey, 67% of HR professionals believe that AI recruiting technologies are valuable.
The European Union reached an agreement on the world’s first extensive AI rules last year. However, 35% believe using technology still risks bias and overlooking unique and unconventional talents. A GP scanned or uploaded a patient’s documents onto a secure system a year ago, and this was a landmark agreement for the world.
After the information has been converted by AI technology to searchable records, recruiters will be able to analyze the email, electronic documents, voice messages, and handwritten notes in one format, which can then be analyzed by recruiters in real-time. The military size of the United Kingdom has been falling sharply for many years.
As a result, the efficiency of the military is improving, data security is improved, and applications are being scrutinized more rigorously. As part of the hiring process, recruiting staff needed to assess 40,000 of these medical documents manually, which were delivered by general practitioners each year. In an average case, recruiters analyze a health record that is between 50 and 100 pages long, taking at least an hour to evaluate each applicant.
A Capita source said that since 2016 a 25 percent reduction in the amount of time it takes to process a job application had resulted from the changes, along with other modernizations. In recent months, more applications have been processed as a result of the use of artificial intelligence, according to a defence source who said that the firm had significantly reduced the timeframe for processing medical assessments after the tech was introduced to the company in the summer last year.
The adoption of artificial intelligence in Army recruitment may have contributed to a positive outcome, but there are still concerns about its use by the Government despite its apparent success. As a few news agencies revealed last year, civil servants had been instructed not to use any ChatGPT services related to government work, due to security concerns, for any reason.