WestJet has confirmed that a cyberattack in June compromised certain passenger information, though the airline maintains that the breach did not involve sensitive financial or password data. The incident, which took place on June 13, was attributed to a “sophisticated, criminal third party,” according to a notice issued by the airline to U.S. residents earlier this week.
WestJet stated that its internal precautionary measures successfully prevented the attackers from gaining access to credit and debit card details, including card numbers, expiry dates, and CVV codes. The airline further confirmed that no user passwords were stolen. However, the company acknowledged that some passengers’ personal information had been exposed. The compromised data included names, contact details, information and documents related to reservations and travel, and details regarding the passengers’ relationship with WestJet.
“Containment is complete, and additional system and data security measures have been implemented,” WestJet said in an official release. The airline emphasized that analysis of the incident is still ongoing and that it continues to strengthen its cybersecurity framework to safeguard customer data.
As part of its response plan, WestJet is contacting affected customers to offer support and guidance. The airline has partnered with Cyberscout, a company specializing in identity theft protection and fraud assistance, to help impacted individuals with remediation services. WestJet has also published advisory information on its website to assist passengers who may be concerned about their data.
In its statement, the airline reassured customers that swift containment measures limited the breach’s impact. “Our cybersecurity teams acted immediately to contain the situation and secure our systems. We take our responsibility to protect customer information very seriously,” the company said.
WestJet confirmed that it is working closely with law enforcement agencies, including the U.S. Federal Bureau of Investigation (FBI) and the Canadian Centre for Cyber Security. The airline also notified U.S. credit reporting agencies—TransUnion, Experian, and Equifax—along with the attorneys general of several U.S. states, Transport Canada, the Office of the Privacy Commissioner of Canada, and relevant provincial and international data protection authorities.
While WestJet maintains that the exposed information does not appear to include sensitive financial or authentication details, cybersecurity experts note that personal identifiers such as names and contact data can still pose privacy and fraud risks if misused. The airline’s transparency and engagement with regulatory agencies reflect an effort to mitigate potential harm and restore public trust.
The company reiterated that it remains committed to improving its security posture through enhanced monitoring, employee training, and the implementation of additional cybersecurity controls. The investigation into the breach continues, and WestJet has promised to provide further updates as new information becomes available.
The incident highlights the ongoing threat of cyberattacks against the aviation industry, where companies hold large volumes of personal and travel-related data. Despite the rise in security investments, even well-established airlines remain attractive targets for sophisticated cybercriminals. WestJet’s quick response and cooperation with authorities underscore the importance of rapid containment and transparency in handling such data breaches.