Canadian outsourcing and digital services firm Telus Digital has confirmed that it experienced a cybersecurity incident after threat actors alleged they had extracted an enormous volume of data, estimated at nearly one petabyte, over a prolonged period of unauthorized access.
Telus Digital operates as the outsourcing and digital solutions division of Telus. The company provides services such as customer support, content moderation, artificial intelligence data operations, and other business process outsourcing functions to organizations around the world. Because firms in this sector often manage customer interactions, billing systems, and internal authentication tools on behalf of multiple clients, they are frequently targeted by attackers aiming to gain access to large datasets through a single compromise.
The breach has been linked to a threat group known as ShinyHunters, which claims it obtained a wide range of customer-related data connected to Telus Digital’s outsourcing services, along with call records tied to Telus’ consumer telecommunications operations.
Reports about a possible breach had surfaced earlier this year, and inquiries were made to the company at the time, though no response was received then. Telus has now acknowledged the incident, stating that it is investigating what information may have been accessed and which customers could be affected.
In its official statement, the company said unauthorized access was identified in a limited number of systems. It added that immediate steps were taken to contain the activity and prevent further intrusion. Telus also stated that its operations remain fully functional, with no evidence of disruption to customer connectivity or services. The company confirmed that external cyber forensics specialists have been engaged and that law enforcement authorities are involved. It further noted that additional safeguards have been implemented and that affected customers will be notified where appropriate.
Sources indicated that the attackers attempted to extort the company, but Telus did not engage in communication with them.
Attack Method and Data Exposure Claims
After learning that the company was not negotiating, the attackers were contacted for further details regarding the incident.
According to their claims, the intrusion began with access to Google Cloud Platform credentials that were previously exposed in data linked to the Salesloft Drift breach. In that earlier incident, attackers extracted Salesforce data belonging to approximately 760 organizations, including customer support tickets. These records were then examined to locate credentials, authentication tokens, and other sensitive information, which could be reused to access additional systems.
The threat actors stated that they identified credentials associated with Telus within that dataset. These credentials allegedly enabled them to access multiple internal systems, including a large BigQuery data environment. After extracting initial data, they reportedly used the tool trufflehog to scan for further secrets, allowing them to expand their access into additional parts of the company’s infrastructure.
The group claims that the total amount of data taken is close to one petabyte, though this figure has not been independently verified. They also shared the names of 28 well-known companies that they allege were affected. However, these claims have not been confirmed, and the identities of those organizations remain undisclosed.
The data described by the attackers covers a wide range of business operations. This includes information related to customer support services, call center activities, agent performance metrics, AI-powered support systems, fraud detection mechanisms, and content moderation processes. In addition, they claim to have accessed source code, financial records, Salesforce data, background verification documents, and recordings of customer service calls.
The breach is also said to affect Telus’ telecommunications operations, particularly its consumer fixed-line services. The allegedly exposed data includes detailed call logs, voice recordings, and campaign-related information. Samples of these call records reportedly contain timestamps, call durations, originating and receiving numbers, and technical metadata such as call quality indicators.
Overall, the nature of the exposed data appears to vary significantly depending on the organization, indicating that multiple business functions across different clients may have been impacted.
The attackers stated that they began extortion attempts in February, demanding $65 million in exchange for not releasing the stolen data. The company did not respond to these demands.
Telus has indicated that further updates may be provided as its investigation progresses.
Who Are ShinyHunters
The name ShinyHunters has been associated with various individuals and cyber incidents over time, but the group currently operating under this identity has emerged as one of the more active data extortion actors in recent months. Their operations have largely focused on compromising cloud-based platforms, particularly those connected to enterprise software ecosystems.
The group has been linked to incidents involving major organizations such as Google, Cisco, and Match Group, among others.
More recently, their tactics have expanded to include voice phishing, or vishing, attacks. In these cases, employees are contacted by individuals posing as IT support staff and are persuaded to reveal login credentials or multi-factor authentication codes through fraudulent websites. The group has also been observed using device code phishing techniques to obtain authentication tokens linked to identity platforms such as Microsoft Entra.
Once valid credentials and authentication codes are obtained, attackers can take control of single sign-on accounts and gain access to interconnected enterprise services, including Salesforce, Microsoft 365, Google Workspace, SAP, Slack, Adobe, Atlassian, Zendesk, and Dropbox.
Security Implications
This incident reflects a broader trend in which attackers reuse previously stolen data to launch new intrusions. It also highlights the elevated risk associated with outsourcing providers that centralize sensitive operations for multiple organizations.
Cybersecurity experts increasingly note that modern attacks often occur in stages, where one breach creates opportunities for subsequent compromises. As businesses continue to rely on cloud platforms and third-party service providers, the potential scale and impact of such incidents continue to grow.
The situation is currently under investigation, and additional verified details are expected as more information surfaces.
The cybersecurity breach at enterprise software provider Red Hat has intensified after the hacking collective known as ShinyHunters joined an ongoing extortion attempt initially launched by another group called Crimson Collective.
Last week, Crimson Collective claimed responsibility for infiltrating Red Hat’s internal GitLab environment, alleging the theft of nearly 570GB of compressed data from around 28,000 repositories. The stolen files reportedly include over 800 Customer Engagement Reports (CERs), which often contain detailed insights into client systems, networks, and infrastructures.
Red Hat later confirmed that the affected system was a GitLab instance used exclusively by Red Hat Consulting for managing client engagements. The company stated that the breach did not impact its broader product or enterprise environments and that it has isolated the compromised system while continuing its investigation.
The situation escalated when the ShinyHunters group appeared to collaborate with Crimson Collective. A new listing targeting Red Hat was published on the recently launched ShinyHunters data leak portal, threatening to publicly release the stolen data if the company failed to negotiate a ransom by October 10.
As part of their extortion campaign, the attackers published samples of the stolen CERs that allegedly reference organizations such as banks, technology firms, and government agencies. However, these claims remain unverified, and Red Hat has not yet issued a response regarding this new development.
Cybersecurity researchers note that ShinyHunters has increasingly been linked to what they describe as an extortion-as-a-service model. In such operations, the group partners with other cybercriminals to manage extortion campaigns in exchange for a percentage of the ransom. The same tactic has reportedly been seen in recent incidents involving multiple corporations, where different attackers used the ShinyHunters name to pressure victims.
Experts warn that if the leaked CERs are genuine, they could expose critical technical data, potentially increasing risks for Red Hat’s clients. Organizations mentioned in the samples are advised to review their system configurations, reset credentials, and closely monitor for unusual activity until further confirmation is available.
This incident underscores the growing trend of collaborative cyber extortion, where data brokers, ransomware operators, and leak-site administrators coordinate efforts to maximize pressure on corporate victims. Investigations into the Red Hat breach remain ongoing, and updates will depend on official statements from the company and law enforcement agencies.
Recent data breaches at Ticketmaster and Santander Bank have exposed major security vulnerabilities in the use of third-party cloud storage services. These breaches highlight the urgent need for robust security measures as more organisations move their data to the cloud.
On May 20, Ticketmaster experienced a data breach involving a third-party cloud storage provider. The breach, disclosed in a regulatory filing by its parent company Live Nation Entertainment, compromised the data of approximately 550 million customers. This stolen data, including sensitive personal information, was reportedly put up for sale on a Dark Web forum by a group known as "ShinyHunters."
Just a week earlier, on May 14, Santander Bank revealed a similar breach. Unauthorised access to a cloud-hosted database exposed data belonging to customers and employees, primarily affecting those in Spain, Chile, and Uruguay. ShinyHunters also claimed responsibility for this breach, offering the stolen data—which includes 30 million customer records, 28 million credit card numbers, and other sensitive information—for sale at $2 million.
Both breaches have been linked to Snowflake, a renowned cloud storage provider serving numerous high-profile clients like MasterCard, Disney, and JetBlue. Although Snowflake acknowledged recent malicious activities targeting its customers, an investigation by Mandiant and CrowdStrike found no evidence of a vulnerability or breach within Snowflake’s own platform. The attackers apparently exploited single-factor authentication credentials obtained through infostealer malware, highlighting the importance of robust authentication measures.
David Bradbury, Chief Security Officer at Okta, stressed the importance of implementing multi factor authentication (MFA) and network IP restrictions for securing SaaS applications. However, he pointed out that attackers are increasingly bypassing MFA by targeting post-authentication processes, such as stealing session tokens. This highlights the need for additional security mechanisms like session token binding.
Michael Lyborg, CISO at Swimlane, emphasised the shared responsibility model in cloud security. While cloud providers like Snowflake offer best practices and security guidelines, it is ultimately up to customers to follow these protocols to protect their data. Lyborg suggested that enforcing MFA and adopting a zero-trust security model by default could enhance data protection by a notable measure.
Challenges in Enforcing Security Standards
Patrick Tiquet, VP of Security and Architecture at Keeper Security, argued that while uniform security measures might enhance protection, they could also limit the flexibility and customization that customers seek from cloud services. He noted that some organizations might have their own robust security protocols tailored to their specific needs. However, the recent breaches at Ticketmaster and Santander highlight the dangers of relying solely on internal security measures without adhering to industry best practices.
The breaches at Ticketmaster and Santander serve as critical reminders of the risks associated with inadequate cloud security measures. As organisations increasingly transition to cloud-based operations, both cloud providers and their customers must prioritise robust security strategies. This includes implementing strong authentication protocols, adhering to best practices, and fostering a culture of security awareness. Ensuring comprehensive protection against cyber threats is essential to safeguarding sensitive data in the digital age.
We are all music fans at heart, and recently the most eye-catching tour is the three-hour Taylor Swift concert. The platform that sells tickets for these in-demand tours, Ticketmaster, has taken a hit. In a substantial blow to one of the world’s largest ticketing services, Ticketmaster has reportedly suffered a massive data breach impacting over half a billion customers. According to Mashable, the hacker group known as ShinyHunters claims responsibility for stealing customer data from nearly 560 million users. Although Ticketmaster has yet to confirm the breach, ShinyHunters has a history of high-profile hacks and is now selling the stolen data on a popular hacking forum for $500,000.
Details of the Stolen Data
ShinyHunters alleges they have obtained a substantial 1.3 terabytes of data, including sensitive information such as full names, addresses, and phone numbers. Additionally, the breach encompasses detailed order histories, which reveal ticket purchase details and event information. Alarmingly, partial payment information, including names, the last four digits, and expiration dates of credit cards, is also among the compromised data.
While waiting for Ticketmaster's official response, it is crucial for affected customers to take proactive steps to protect themselves. The stolen data could be used for targeted phishing attacks, making it essential to remain vigilant when checking emails, messages, or mail. Cybercriminals may impersonate reputable companies to trick individuals into revealing passwords or financial information.
To mitigate risks, users should avoid clicking on links or downloading attachments from unknown senders and always verify the legitimacy of the sender’s email address. Implementing robust cybersecurity measures, such as using the best antivirus software for PCs, Macs, and Android devices, can provide additional protection against potential malware infections.
Steps to Take Following a Data Breach
In the wake of a data breach, companies typically offer guidance and access to identity theft protection services. However, Ticketmaster has not yet confirmed the breach or announced any support for affected customers. Until more information is available, individuals should monitor their accounts for suspicious activity and consider changing passwords for any online accounts associated with the compromised email addresses.
Given ShinyHunters' notorious track record, including the 2021 leak of 70 million AT&T subscribers’ information, the claims warrant serious attention.
This incident surfaces the importance of cybersecurity and the potential vulnerabilities even large companies face. As the situation develops, staying informed and cautious will be key for those potentially affected by this breach. We will continue to provide updates as more information becomes available from Ticketmaster and other reliable sources.
AT&T has categorically denied any involvement in a significant data breach affecting approximately 71 million individuals. The leaked data, disseminated by a hacker on a cybercrime forum, allegedly originates from a 2021 breach of the company's systems. Despite assertions made by the hacker, known as ShinyHunters, and subsequent releases by another threat actor named MajorNelson, AT&T maintains its position, asserting that the leaked information did not originate from its infrastructure.
While the authenticity of the entire dataset remains unconfirmed, the verification of some entries suggests potential accuracy. This includes personal data that is not readily accessible for scraping, such as names, addresses, mobile phone numbers, encrypted dates of birth, encrypted social security numbers, and other internal details.
Despite refuting claims of a breach within its systems, AT&T has not provided definitive evidence to support its stance. Speculation persists regarding the involvement of third-party service providers or vendors, with AT&T yet to respond to inquiries seeking clarification on this matter.
While the leaked data purportedly includes sensitive personal information, such as social security numbers and dates of birth, decryption efforts by threat actors have rendered this data accessible. However, the precise origin of the leaked information remains elusive, fueling speculation and concern among affected individuals and cybersecurity experts alike.
For individuals who were AT&T customers before and during 2021, caution is advised, as the leaked data could potentially be exploited in various forms of targeted attacks, including SMS and email phishing, as well as SIM swapping schemes. Users are urged to exercise heightened caution and verify the authenticity of any communications purportedly from AT&T, refraining from disclosing sensitive information without direct confirmation from the company.
As investigations into the origins of the leaked data continue, the implications for affected individuals underscore the importance of robust cybersecurity measures and heightened awareness of potential threats. The incident serves as a telling marker of the ever-present risks associated with the digital realm and the imperative for proactive measures to safeguard personal information.
While AT&T denies any involvement in the data leak, concerns regarding the security and privacy of affected individuals persist. The unprecedented nature of cyber threats necessitates ongoing vigilance and collaborative efforts to combat risks and ensure the protection of personal data in an increasingly interconnected world.