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Lessons from the Ivanti VPN Cyberattack: Security Breaches and Mitigation Strategies

 

The recent cyberattack on Ivanti’s VPN software has prompted swift action from the Cybersecurity and Infrastructure Security Agency (CISA). This incident not only highlights the need for stronger cybersecurity measures but also raises important questions about exploit techniques, organizational responses to security breaches, and the escalating costs associated with downtime. 

The vulnerabilities in Ivanti’s VPN gateway allowed threat actors to bypass authentication and gain unauthorized access. Attackers could send maliciously crafted packets to infiltrate the system without needing to steal credentials, giving them access to user credentials, including domain administrator credentials. A second vulnerability enabled the injection of malicious code into the Ivanti appliance, allowing attackers to maintain persistent access, even after reboots or patches. Security researchers, including Mandiant, identified that Ivanti’s initial mitigations were insufficient. 

CISA warned that Ivanti’s interim containment measures were not adequate to detect compromises, leaving systems vulnerable to persistent threats. This uncertainty about the effectiveness of proposed mitigations necessitated CISA’s prompt intervention. The ability of attackers to gain persistent access to a VPN gateway poses significant risks. From this trusted position, attackers can move laterally within the network, accessing critical credentials and data. The compromise of the VPN allowed attackers to take over stored privileged administrative account credentials, a much more severe threat than the initial breach. In response to the breach, CISA advised organizations to assume that critical credentials had been stolen. 

Ivanti’s failure to detect the compromise allowed attackers to operate within a trusted zone, bypassing zero-trust principles and exposing sensitive data to heightened risks. The severity of the vulnerabilities led CISA to take the unusual step of taking two of Ivanti’s systems offline, a decision made to protect the most sensitive credentials. Despite later clarifications from Ivanti that patches could have been applied more discreetly, the miscommunications highlight the importance of clear, open channels during a crisis. Mixed messages can lead to unnecessary chaos and confusion. System-level downtime is costly, both in terms of IT resources required for shutdown and recovery and the losses incurred from service outages. 

The exact cost of Ivanti’s downtime remains uncertain, but for mission-critical systems, such interruptions are extremely expensive. This incident serves as a warning about the costs of addressing the aftermath of a cyberattack. CISA’s decision to shut down the systems was based on the potential blast radius of the attack. The trusted position of the VPN gateway and the ability to export stored credentials made lateral movement easier for attackers. 

Building systems based on the principle of least privilege can help minimize the blast radius of attacks, reducing the need for broad shutdowns. The Ivanti VPN cyberattack underscores the pressing need for robust cybersecurity measures. Organizations must adopt proactive infrastructure design and response strategies to mitigate risks and protect critical assets. Reducing the number of high-value targets in IT infrastructure is crucial. Privileged account credentials and stored keys are among the highest value targets, and IT leaders should prioritize strategies and technologies that minimize or eliminate such targets. 

New Ghostscript Vulnerability Alarms Experts as Major Breach Threat

 

The information security community is buzzing with discussions about a vulnerability in Ghostscript, which some experts believe could lead to significant breaches in the coming months.

Ghostscript, a Postscript and Adobe PDF interpreter, allows users on various platforms including *nix, Windows, macOS, and several embedded operating systems to view, print, and convert PDFs and image files. It is commonly installed by default in many distributions and is also utilized by other packages for printing or conversion tasks.

This vulnerability, identified as CVE-2024-29510 and given a CVSS score of 5.5 (medium) by Tenable, was first reported to the Ghostscript team in March and was addressed in the April release of version 10.03.1. However, the researcher's blog post that uncovered this flaw has recently sparked widespread interest.

Thomas Rinsma, the lead security analyst at Codean Labs in the Netherlands, discovered a method to achieve remote code execution (RCE) on systems running Ghostscript by bypassing the -dSAFER sandbox. Rinsma highlighted the potential impact on web applications and services that use Ghostscript for document conversion and preview functionalities.

Ghostscript's extensive use in various applications, such as cloud storage preview images, chat programs, PDF conversion, printing, and optical character recognition (OCR) workflows, underscores its importance. Stephen Robinson, a senior threat intelligence analyst at WithSecure, noted that Ghostscript's integral role in many solutions often goes unnoticed.

To enhance security, the Ghostscript development team has implemented increasingly robust sandboxing capabilities, with the -dSAFER sandbox enabled by default to prevent dangerous operations like command execution. Detailed technical information and a proof of concept (PoC) exploit for Linux (x86-64) can be found on the researcher's blog. The PoC demonstrates the ability to read and write files arbitrarily and achieve RCE on affected systems.

Rinsma confirmed that the PoC may not work universally due to assumptions about stack and structure offsets that vary by system. The PoC, shared by Codean Labs, is an EPS file, and any image conversion service or workflow compatible with EPS could be exploited for RCE, according to Robinson.

Tenable's assessment of the CVE as a local vulnerability requiring user interaction has been questioned by experts like Bob Rudis, VP of data science at GreyNoise. Rudis and others believe that no user interaction is needed for the exploit to succeed, which could mean the severity score is underestimated.

Accurate severity assessments are crucial for the infosec industry, as they guide organizations on the urgency of applying patches and mitigations. The delayed recognition of this vulnerability's severity highlights the importance of precise evaluations.

Rudis expects several notifications from organizations about breaches related to this vulnerability in the next six months. Bill Mill, a full-stack developer at ReadMe, reported seeing attacks in the wild and emphasized the need for organizations to prioritize applying patches.

This is the second notable RCE vulnerability in Ghostscript within 12 months. Last July, CVE-2023-36664, rated 9.8 on the severity scale, made headlines after Kroll's investigation. Ghostscript's widespread use in modern software, including 131 packages in Debian 12 and applications like LibreOffice, underscores the critical need for security measures.


Breaking the Silence: The OpenAI Security Breach Unveiled

Breaking the Silence: The OpenAI Security Breach Unveiled

In April 2023, OpenAI, a leading artificial intelligence research organization, faced a significant security breach. A hacker gained unauthorized access to the company’s internal messaging system, raising concerns about data security, transparency, and the protection of intellectual property. 

In this blog, we delve into the incident, its implications, and the steps taken by OpenAI to prevent such breaches in the future.

The OpenAI Breach

The breach targeted an online forum where OpenAI employees discussed upcoming technologies, including features for the popular chatbot. While the actual GPT code and user data remained secure, the hacker obtained sensitive information related to AI designs and research. 

While Open AI shared the information with its staff and board members last year, it did not tell the public or the FBI about the breach, stating that doing so was unnecessary because no user data was stolen. 

OpenAI does not regard the attack as a national security issue and believes the attacker was a single individual with no links to foreign powers. OpenAI’s decision not to disclose the breach publicly sparked debate within the tech community.

Breach Impact

Leopold Aschenbrenner, a former OpenAI employee, had expressed worries about the company's security infrastructure and warned that its systems could be accessible to hostile intelligence services such as China. The company abruptly fired Aschenbrenner, although OpenAI spokesperson Liz Bourgeois told the New York Times that his dismissal had nothing to do with the document.

Similar Attacks and Open AI’s Response

This is not the first time OpenAI has had a security lapse. Since its launch in November 2022, ChatGPT has been continuously attacked by malicious actors, frequently resulting in data leaks. A separate attack exposed user names and passwords in February of this year. 

In March of last year, OpenAI had to take ChatGPT completely down to fix a fault that exposed customers' payment information to other active users, including their first and last names, email IDs, payment addresses, credit card info, and the last four digits of their card number. 

Last December, security experts found that they could convince ChatGPT to release pieces of its training data by prompting the system to endlessly repeat the word "poem."

OpenAI has taken steps to enhance security since then, including additional safety measures and a Safety and Security Committee.

Infamous Hacker IntelBroker Breaches Apple's Security, Leaks Internal Tool Source Code

 

A prominent threat actor known as IntelBroker, notorious for orchestrating several high-profile data breaches, has now set its sights on Apple.

The hacker successfully leaked the company’s source code associated with several internal tools, announcing this development through a post on the dark web.

According to reports from IntelBroker, the iPhone maker experienced a significant security breach, leading to this exposure. The threat actor claims to have obtained the source code for various internal tools, including AppleConnect SSO and AppleMacroPlugin.

While details about these tools are scarce, it is known that AppleConnect SSO is a system used for authentication, allowing employees to access specific applications within the network.

These systems are integrated with the company's database, providing a secure form of access to its resources.Within iOS, apps launched by employees can use AppleConnect SSO for login purposes, where users set up patterns instead of passcodes for easier access.

The threat actor has not provided further details, but it is speculated that this data might be for sale, although this remains unconfirmed. Importantly, such breaches are localized internally and do not affect the company’s customer data.

A source familiar with these matters noted that dark web forums have strong vetting processes to filter out scammers attempting to sell leaked content. However, IntelBroker has managed to navigate these processes and has a reputation for successfully doing so.

This group has a history of hacking attempts, including attacks on American governmental institutions and websites, demonstrating its capabilities. Apple has yet to release a statement regarding this breach and the theft of its source code.

Truist Bank Confirms Data Breach After Information Surfaces on Hacking Forum


 

Truist Bank, one of the largest commercial banks in the United States, has confirmed a cybersecurity breach after stolen data appeared for sale on a hacking forum. The breach, which occurred in October 2023, was brought to light when a threat actor, identified as Sp1d3r, posted the bank’s data online.

Details of the Breach

Headquartered in Charlotte, North Carolina, Truist Bank was formed in December 2019 through the merger of SunTrust Banks and BB&T (Branch Banking and Trust Company). The bank, now with total assets of $535 billion, offers a variety of financial services, including consumer and small business banking, commercial banking, corporate and investment banking, insurance, wealth management, and payment services.

The breach reportedly involves sensitive information from 65,000 employees, including bank transactions with names, account numbers, balances, and the source code for Truist’s Interactive Voice Response (IVR) system. Sp1d3r is attempting to sell this data for $1 million, according to DarkTower intelligence analyst James Hub, who first spotted the listing.

In a statement, a Truist Bank spokesperson confirmed the October 2023 cybersecurity incident and emphasised that it was swiftly contained. The bank worked with external security consultants to investigate the breach, enhance security measures, and notify affected clients. Initially, only a small number of clients were informed, but additional clients have been notified as the investigation continues to uncover new information.

The spokesperson clarified that this incident is not connected to the ongoing Snowflake attacks, stating, "We have found no evidence of a Snowflake incident at our company." They also noted that Truist Bank regularly collaborates with law enforcement and cybersecurity experts to safeguard its systems and data. To date, there have been no indications of fraud resulting from this breach.


Other Breaches Linked to Sp1d3r

Sp1d3r is also selling data stolen from the cybersecurity firm Cylance for $750,000. This data reportedly includes 34 million customer and employee emails, along with personally identifiable information. Cylance confirmed that the stolen data is from 2015-2018 and was taken from a third-party platform.

In another incident, Sp1d3r had previously listed 3TB of data stolen from Advance Auto Parts, a provider of automotive aftermarket parts, on the same hacking forum. This data was reportedly taken from Advance’s Snowflake account.

The confirmation of Truist Bank’s data breach highlights the persistent threat of cyberattacks on major financial institutions. Truist Bank remains committed to securing its systems and protecting client information as investigations continue. In the era of digitalisation it is highly imperative to stay three steps ahead of how technology is being leveraged towards attacking sensitive data and institutional information. 




Bitcoin Heist Hits Japanese Exchange DMM Bitcoin

 



In a security breach, Japanese cryptocurrency exchange DMM Bitcoin announced the theft of approximately 4,502.9 Bitcoin, valued at around 48.2 billion yen (approximately $304 million). The incident marks one of the largest cryptocurrency heists in recent history.

The breach was detected on May 31, 2024, at approximately 1:26 p.m. when DMM Bitcoin identified an unauthorised leak of Bitcoin from its wallets. The exchange immediately took steps to mitigate the leak and implement additional security measures to prevent further unauthorised access. The company is still investigating the full extent of the damage.

DMM Bitcoin has reassured its customers that their Bitcoin deposits will be fully guaranteed despite the breach. However, the exchange has implemented several temporary restrictions on its services to enhance security. These measures include the suspension of new account openings, the processing of cryptocurrency withdrawals, and the placing of new buy orders for spot trading. Only sell orders will be accepted for spot trading, and new open positions for leveraged trading are also suspended, with only settlement orders being processed.


Impact on Customers

The company has informed customers that existing limit orders for both spot and leveraged trading will remain unaffected. However, withdrawals of Japanese yen may experience delays. DMM Bitcoin has apologised for the inconvenience caused and assured customers that their assets are secure.


Response and Analysis

Cryptocurrency security firm Elliptic has reported that this heist ranks as the eighth-largest crypto theft of all time. It is the most significant since the $477 million hack suffered by FTX in November 2022. Elliptic has also confirmed the identification of the wallets involved in the DMM Bitcoin attack.


Ongoing Investigation

DMM Bitcoin continues to work on understanding the details of the attack and has not yet provided specific information about how the breach occurred. The company remains focused on ensuring the security of its platform and protecting customer assets.

The broader cryptocurrency community will be closely monitoring the developments of this case and the measures taken by DMM Bitcoin to prevent future incidents.


MITRE Links Recent Attack to China-Associated UNC5221

 

MITRE recently provided further insight into the recent cyber intrusion, shedding light on the new malicious software employed and a timeline detailing the attacker's actions.

In April 2024, MITRE announced a breach in one of its research and prototyping networks. Following the discovery, MITRE's security team swiftly initiated an investigation, ejected the threat actor, and enlisted third-party forensics Incident Response teams for independent analysis alongside internal experts. It was revealed that a nation-state actor had infiltrated MITRE's systems in January 2024 by exploiting two Ivanti Connect Secure zero-day vulnerabilities (CVE-2023-46805 and CVE-2024-21887).

The intrusion was detected when MITRE noticed suspicious activity from a foreign nation-state threat actor targeting its Networked Experimentation, Research, and Virtualization Environment (NERVE), which is utilized for research and prototyping purposes. MITRE promptly took NERVE offline and commenced mitigation procedures. Although investigations are ongoing to ascertain the extent of compromised information, MITRE has informed relevant authorities and affected parties while endeavoring to restore alternative collaboration platforms.

Despite MITRE's adherence to industry best practices, vendor recommendations, and governmental directives to bolster its Ivanti system, oversight led to unauthorized access into its VMware infrastructure. However, MITRE emphasized that neither its core enterprise network nor its partners' systems were impacted by the breach.

MITRE researchers identified indicators of compromise associated with UNC5221, a China-linked APT group, coinciding with the security breach. The hackers gained initial access to NERVE on December 31, deploying the ROOTROT web shell on Internet-facing Ivanti appliances.

On January 4, 2024, the threat actors conducted reconnaissance within the NERVE environment, leveraging compromised Ivanti appliances to access vCenter and communicate with multiple ESXi hosts. Subsequently, the attackers utilized hijacked credentials to infiltrate accounts via RDP, accessing user bookmarks and file shares to probe the network and manipulate VMs, compromising the infrastructure.

Further malicious activities ensued, including deploying the BRICKSTORM backdoor and the BEEFLUSH web shell on January 7, 2024, facilitating persistent access and arbitrary command execution. The hackers maintained control through SSH manipulation and script execution, exploiting default VMware accounts and establishing communication with designated C2 domains.

Additional payloads, such as the WIREFIRE (aka GIFTEDVISITOR) web shell and the BUSHWALK web shell for data exfiltration, were deployed on the target infrastructure. Despite attempts at lateral movement between mid-February and mid-March, the threat actors failed to compromise other resources beyond NERVE.

MITRE concluded its update with malware analysis and Indicators of Compromise for the involved payloads, highlighting the adversary's persistent attempts to infiltrate and maintain control within the network.

Cryptocurrency Chaos: El Salvador's Bitcoin Wallet Code Leaked, Privacy at Risk

 


There was a security breach with El Salvador's state Bitcoin wallet, Chivo, after hackers from the group CiberInteligenciaSV leaked a part of its source code to a hacking forum. In the earlier leak of personal data belonging to nearly all of El Salvador's adults, the code from Chivo Wallet ATMs as well as VPN credentials had been exposed. According to the wallet administration, there has been no compromise with the security of the wallet's data. 

Chivo Wallet had several challenges since it was revealed that it would be the official Bitcoin storage tool after its launch, so this event has become another blight on the Chivo Wallet. President Nayib Bukele set Bitcoin (BTC) as legal tender in El Salvador in 2021 to make digital payments more convenient. However, security breaches and technical issues have made the adoption of Bitcoin (BTC) difficult. 

The Chivo Wallet has been criticized by consumers for its slow operation, app crashes, vulnerabilities to exploitation, and lack of official backing, despite its official backing. The Chivo Wallet company has responded to allegations that it was linked to a data breach in which over 5 million Salvadorans' personal information was allegedly exposed. 

In addition to full names, unique identifiers, dates of birth, addresses, phone numbers, emails, and photographs, all of this data was leaked. The data had been rumoured to be related to the KYC processes that the Salvadoran government required its citizens to complete before they could be offered incentives, such as $30 in Bitcoin at the wallet’s launch, by the Salvadoran government. 

On April 6, the hacker group CiberInteligenciaSV compromised 5.1 million Salvadoran data. Recently, the same hackers leaked the source code for Chivo Wallet and the VPN credentials for the ATM network. The Chuvo Bitcoin wallet, backed by the government, has caused controversy among peer-to-peer money enthusiasts and crypto punks alike for its custodial status. 

In a press release published on X (formerly Twitter) on April 24, the company commented on the matter, describing it as “fake news.” Furthermore, a group of individuals from the Salvadoran community who downloaded the wallet have released over 144 GB of data containing their personal information. Even though it was available for purchase on various channels since August, it was only leaked for download on April 5. 

This data includes a user's full name, unique identifier, date of birth, address, and a high-definition picture of their face, as well as their full name, unique identifier, and date of birth. Also included in this week's leaked information was the file Codigo.rar, which contained information on El Salvador's Chivo ATM network, including the code and VPN credentials for the network.

Government officials have yet to come out with a formal statement regarding either of the hacks that took place this month. As a result of the leak of the code and VPN details of the source, the Chivo wallet system is at risk of being compromised, making hackers able to gain access to users' accounts or control them unauthorizedly. 

The particularity of the data exposed previously affects almost the entire adult population of El Salvador, which makes them fear identity theft and fraud as a result of the exposure of personal data previously exposed. In light of these breaches, security experts advise users to be vigilant and to monitor their accounts for any suspicious behaviour if they see anything strange. 

El Salvador is a country where incompetence is prevalent and there is a good chance that this will have a significant impact on the financial ecosystem as well, as trust in the government's digital solutions might wane as a result. In the beginning, the Chivo software was plagued with numerous software bugs and technical glitches as users reported numerous problems with the software. 

Despite the President's promise to give them $30 for downloading the Chivo wallet, some people were not able to withdraw money from Chivo because some had trouble getting it. The Salvadoran government announced last year that over 100 ATMs across the country will be equipped with lightning network technology in Q4 2024. 

Over 100 ATMs across the country will be equipped with this technology. In theory, this technology could allow Salvadorians to withdraw and deposit Bitcoins in an easier and faster manner with a lower fee. It was reported in October by a Salvadoran newspaper that only about 2% of the Salvadoran population was making remittance payments through the wallet, which had been its main selling point for a long time. 

It has yet to be decided whether or not the Salvadoran government will declare a policy on this issue or formally address the issue. The state of El Salvador has become the first in the world to adopt Bitcoin as a legal tender in 2021, promoting the Chivo wallet as one of the official mediums used to engage with Bitcoin by its citizens. 

The fact that these security issues exist in addition to the absence of communication from the authorities leaves the Salvadorans with an uncomfortable sense of uncertainty as to whether or not their personal information is safe and if this digital wallet offered by the state is reliable.

The GuptiMiner Attack: Lessons Learned from a Five-Year Security Breach

 

In a startling revelation, security researchers from Avast have uncovered a sophisticated cyberattack that exploited vulnerabilities in the update mechanism of eScan, an antivirus service, for a staggering five years. The attack, orchestrated by unknown hackers potentially linked to the North Korean government, highlights critical flaws in cybersecurity infrastructure and serves as a cautionary tale for both consumers and industry professionals. 

The modus operandi of the attackers involved leveraging the inherent insecurity of HTTP protocol, enabling them to execute man-in-the-middle (MitM) attacks. By intercepting the update packages sent by eScan's servers, the perpetrators clandestinely replaced genuine updates with corrupted ones containing a nefarious payload known as GuptiMiner. This insidious malware facilitated unauthorized access and control over infected systems, posing significant risks to end users' privacy and security. 

What makes this breach particularly alarming is its longevity and the level of sophistication exhibited by the attackers. Despite efforts by Avast researchers to ascertain the precise method of interception, the exact mechanisms remain elusive. However, suspicions linger that compromised networks may have facilitated the redirection of traffic to malicious intermediaries, underscoring the need for heightened vigilance and robust cybersecurity measures. 

Furthermore, the attackers employed a myriad of obfuscation techniques to evade detection, including DLL hijacking and manipulation of domain name system (DNS) servers. These tactics, coupled with the deployment of multiple backdoors and the inclusion of cryptocurrency mining software, demonstrate a calculated strategy to maximize the impact and stealth of their operations. 

The implications of the GuptiMiner attack extend beyond the immediate scope of eScan's compromised infrastructure. It serves as a stark reminder of the pervasive threat posed by cyber adversaries and the imperative for proactive defense strategies. Moreover, it underscores the critical importance of adopting industry best practices such as delivering updates over secure HTTPS connections and enforcing digital signing to thwart tampering attempts. 

For users of eScan and other potentially affected systems, vigilance is paramount. Avast's detailed post provides essential information for identifying and mitigating the threat, while reputable antivirus scanners are likely to detect the infection. Additionally, organizations must conduct thorough security assessments and implement robust cybersecurity protocols to safeguard against similar exploits in the future. 
 
Ultimately, the GuptiMiner attack serves as a wake-up call for the cybersecurity community, highlighting the pressing need for continuous innovation and collaboration in the fight against evolving threats. By learning from this incident and implementing proactive measures, we can bolster our defenses and mitigate the risk of future breaches. Together, we can strive towards a safer and more resilient digital ecosystem.

Navigating the Complex Landscape of Cyber Threats: Insights from the Sisense Breach and North Korean Tactics

 

In the intricate tapestry of cybersecurity, recent events have thrust vulnerabilities and threats into the spotlight once again. The breach of data analytics powerhouse Sisense, coupled with the emergence of novel sub-techniques utilized by North Korean threat actors, underscores the dynamic and relentless nature of cyber warfare. Let's delve deeper into these incidents and glean valuable insights for bolstering our defenses against evolving cyber threats. 

Sisense, a formidable player in the realm of business intelligence software, recently found itself ensnared in a security breach that rippled through critical infrastructure organizations. With offices sprawled across strategic locations such as New York City, London, and Tel Aviv, and a prestigious clientele including Nasdaq, ZoomInfo, Verizon, and Air Canada, Sisense's allure to cyber adversaries is palpable. 

The breach, currently under scrutiny by the U.S. Cybersecurity and Infrastructure Security Agency (CISA), serves as a stark reminder of the precarious balance between innovation and security in today's digital landscape. At the heart of the Sisense breach lie two sub-techniques that have become favoured tools in the arsenal of North Korean threat actors. The first involves the manipulation of Transparency, Consent, and Control (TCC), a foundational security protocol governing application permissions on Apple's macOS. 

Despite the robustness of security measures such as Full Disk Access (FDA) and System Integrity Protection (SIP), attackers have exhibited a remarkable ability to circumvent these controls, gaining unfettered access to macOS environments. This tactic underscores the imperative of continuous monitoring and adaptive security strategies to thwart the nefarious designs of cyber adversaries. 

The second sub-technique, colloquially known as "phantom" Dynamic Link Library (DLL) hijacking, sets its sights on Windows environments, leveraging nonexistent DLL files referenced by the operating system. By capitalizing on this loophole, threat actors such as the Lazarus Group and APT 41 can inject malicious code undetected, posing a grave threat to system integrity. 

The clandestine nature of this tactic exemplifies the ingenuity and adaptability of cyber adversaries in navigating the labyrinthine landscape of cybersecurity defenses. Mitigating these sophisticated threats necessitates a multifaceted approach that encompasses both technical fortifications and user awareness initiatives. For macOS users, safeguarding the integrity of System Integrity Protection (SIP) and exercising caution with app permissions are imperative steps in mitigating the risk of TCC manipulation. 

In Windows environments, proactive monitoring, robust application controls, and preemptive measures to block remote DLL loading are indispensable in thwarting phantom DLL attacks. Moreover, fostering a culture of collaboration and information sharing between industry stakeholders and government agencies is paramount in confronting the ever-evolving threat landscape. 

By pooling resources, sharing threat intelligence, and adopting a unified front against cyber adversaries, organizations can amplify their collective resilience and fortify their defenses against emerging threats. 

In conclusion, the Sisense breach and the intricate tactics employed by North Korean threat actors serve as poignant reminders of the relentless onslaught of cyber threats. By remaining vigilant, proactive, and collaborative, organizations can navigate the turbulent waters of cybersecurity with resilience and fortitude, safeguarding their digital assets and preserving the integrity of our interconnected world.

Security Advisory: Protecting Mobile Devices for UAE Residents

 


In a security update released by Microsoft on Thursday, 61 high-risk vulnerabilities, including critical ones, were addressed. The cyber threat actor may be able to exploit some of these vulnerabilities to gain control of a computer that has been affected. To prevent the breach or leak of information or personal data, UAE Cyber Security Wednesday advised users to implement Microsoft updates. 

The UAE authorities have emphasized the importance of heightened awareness of the vulnerability of their devices and the need for proactive measures to combat it. As the digital world is increasing, it has become increasingly important to secure users' mobile devices to ensure that they are protected against potential risks.

By taking proactive steps, residents can mitigate these threats and protect their data. The Cyber Security Council has provided a real-life example to educate residents regarding the dangers posed by online disrupters. A report issued by the UAE Cyber Security Council and CPX Holding jointly published in 2024 on UAE's cybersecurity highlights a worrying reality. 

There are currently 155,000 cyber assets in the UAE that are vulnerable, with over 40 per cent of them over the age of five. In light of the escalating cyber threats, including sophisticated attacks such as ransomware, the need for advanced cybersecurity measures is urgent, particularly now that the nation has faced an increase in cyberattacks. 

In general, software updates are not thought to be solely relevant to smartphones. However, they play an important role in ensuring security across all types of devices and applications - computers, tablets, smart appliances and even wearables - as well as ensuring security and protecting the user's data. It is imperative to keep devices up to date to ensure security and safeguard them, particularly when they are intertwined with a variety of aspects of life for users.

Users who prefer to update their devices and apps via Wi-Fi might want to set a reminder for when they need to update their apps so they don't have to consume their data plan while doing so. Tips for making updating software a more secure decision: 

To ensure that the data is protected, it is important to periodically update your device's operating system and applications. Ensure that you are up-to-date on software updates from the appropriate source to avoid cyber attacks. Back up important files to prevent losing updates. Ensure that automatic updates are enabled on the device so that manual intervention is minimized. It is important to consider updates for all devices, including smartphones, laptops, wearables, and tablets, when updating software and apps.

Sensitive Documents Vanish Under Mysterious Circumstances from Europol Headquarters

 

A significant security breach has impacted the European Union's law enforcement agency, Europol, according to a report by Politico. Last summer, a collection of highly confidential documents containing personal information about prominent Europol figures vanished under mysterious circumstances.

The missing files, which included sensitive data concerning top law enforcement officials such as Europol Executive Director Catherine De Bolle, were stored securely at Europol's headquarters in The Hague. An ongoing investigation was launched by European authorities following the discovery of the breach.

An internal communication dated September 18, revealed that Europol's management was alerted to the disappearance of personal paper files belonging to several staff members on September 6, 2023. Subsequent checks uncovered additional missing files, prompting serious concerns regarding data security and privacy.

Europol took immediate steps to notify the individuals affected by the breach, as well as the European Data Protection Supervisor (EDPS). The incident poses significant risks not only to the individuals whose information was compromised but also to the agency's operations and ongoing investigations.

Adding to the gravity of the situation, Politico's report highlighted the unsettling discovery of some of the missing files by a member of the public in a public location in The Hague. However, key details surrounding the duration of the files' absence and the cause of the breach remain unclear.

Among the missing files were those belonging to Europol's top executives, including Catherine De Bolle and three deputy directors. These files contained a wealth of sensitive information, including human resources data.

In response to the breach, Europol took action against the agency's head of Human Resources, Massimiliano Bettin, placing him on administrative leave. Politico suggests that internal conflicts within the agency may have motivated the breach, speculating on potential motives for targeting Bettin specifically.

The security breach at Europol raises serious concerns about data protection and organizational security measures within the agency, prompting an urgent need for further investigation and safeguards to prevent future incidents.

Is Your Data Safe? Fujitsu Discovers Breach, Customers Warned

 


Fujitsu, a leading Japanese technology company, recently faced a grave cybersecurity breach when it discovered malware on some of its computer systems, potentially leading to the theft of customer data. This incident raises concerns about the security of sensitive information stored by the company.

With a workforce of over 124,000 and an annual revenue of $23.9 billion, Fujitsu operates globally, providing a wide range of IT services and products, including servers, software, and telecommunications equipment. The company has a strong presence in over 100 countries and maintains crucial ties with the Japanese government, participating in various public sector projects and national security initiatives.

The cybersecurity incident was disclosed in a recent announcement on Fujitsu's news portal, revealing that the malware infection compromised several business computers, possibly allowing hackers to access and extract personal and customer-related information. In response, Fujitsu promptly isolated the affected systems and intensified monitoring of its other computers while continuing to investigate the source and extent of the breach.

Although Fujitsu has not received reports of customer data misuse, it has taken proactive measures by informing the Personal Information Protection Commission and preparing individual notifications for affected customers. The company's transparency and swift action aim to mitigate potential risks and restore trust among stakeholders.

This is not the first time Fujitsu has faced cybersecurity challenges. In May 2021, the company's ProjectWEB tool was exploited, resulting in the theft of email addresses and proprietary data from multiple Japanese government agencies. Subsequent investigations revealed vulnerabilities in ProjectWEB, leading to its discontinuation and replacement with a more secure information-sharing tool.

Fujitsu's response to the recent breach highlights the urgency of safeguarding sensitive data in these circumstances. The company's commitment to addressing the issue and protecting customer information is crucial in maintaining trust and credibility in the digital age.

As Fujitsu continues to investigate the incident, it remains essential for customers and stakeholders to remain careful and implement necessary precautions to mitigate potential risks. The company's efforts to enhance security measures and improve transparency are essential steps towards preventing future breaches and ensuring the integrity of its services and systems.


Data Disaster: 33 Million French Citizens at Risk in Massive Leak

 


A massive security breach at two third-party healthcare payment servicers has exposed the information of nearly half of all French citizens by way of a major breach of personal information, the French data privacy watchdog revealed last week. As the National Commission on Informatics and Liberty (CNIL) warned in late January, the two leading payment processing outfits, Viamedis and Almerys, both suffered breaches of their systems, resulting in the theft of data belonging to more than 33 million customers from their systems. 

The information that has been compromised includes information such as the date of birth, marital status, social security number, and information about insurance coverage of customers and their families. According to the CNIL, the company did not compromise any banking information, medical records, or contact information. 

As a result of the sophisticated phishing attack that compromised the Almeras and Viamedis third-party payment portals late last month, both payment portals were affected as well. There was no further information provided on the causes of Almery's loss, but there is a high probability that it was a similar incident. 

As Viamedis reported, the attacks occurred within a matter of five days around the beginning of February. Hackers obtained login credentials for health professionals via phishing attacks and gained unauthorized access to the system as a result. 

Even though the exposed information does not include personal financial data, it is still sufficient to increase the likelihood of individuals being targeted by phishing scams, social engineering, identity theft, and insurance fraud as they are exposed to the information. 

According to CNIL, they will ensure Viamedis and Almerys inform impacted individuals personally and directly, to prevent them from falling victim to phishing scams in the aftermath of the attack in compliance with the General Data Protection Regulation (GDPR). In the meantime, Almerys clarified that the central system was not compromised, but the health professional portal had been infiltrated by hackers. 

As confirmed by CNIL, the compromised data includes sensitive information about the affected individuals, including their marriage status, date of birth, social security numbers, insurance details, and insurance coverage, among others. 

As the attackers accessed the two companies' systems in a targeted raid, they were using credentials stolen from healthcare professionals. Following the General Data Protection Regulation of the European Union, the CNIL is working with Viamedis and Almerys to reach out to all affected individuals. Due to the sheer number of customers involved, the process of completing the project will take some time since there are so many of them. 

The third-party payment system which allows patients to not pay for their medical services in advance will not be available for providers for some time as a result of this attack, but users will still be able to access the system. 

Since the massive amount of compromised data has now been in the wrong hands, the French data authority has issued an alert to beware of phishing attacks, and while a detailed investigation is ongoing to determine exactly how the massive breach happened and if Viamedis or Almerys is to blame, a new warning has been issued regarding phishing attacks.

Playdapp's $31M Token Heist and Silent Reward Controversy

 

In a surprising and concerning turn of events, the gaming world faced a significant security breach as Playdapp, a prominent gaming platform, fell victim to a cyber intrusion. The breach resulted in a hacker successfully minting tokens with an estimated worth of $31 million. Adding an intriguing twist to the incident, the gaming platform has chosen an unconventional approach by offering a reward for silence, sparking debates over transparency and cybersecurity practices. 
 
Playdapp, known for its interactive and immersive gaming experiences, recently faced a severe security breach. A cyber intruder managed to exploit vulnerabilities within the platform, orchestrating a complex attack that allowed them to mint tokens valued at an astonishing $31 million. The scale and sophistication of the breach have raised concerns not only within the gaming community but also across the broader cybersecurity landscape. 
 
The hacker responsible for the Playdapp breach successfully capitalized on the compromised security, minting tokens that hold substantial monetary value. This financial windfall poses not only an immediate threat to the platform but also highlights the potential long-term repercussions for both Playdapp and its user base. Adding an unusual twist to the narrative, Playdapp has opted to issue a reward for silence regarding the breach. 

This decision has sparked controversy and ignited discussions about the ethical considerations surrounding such incentives. Critics argue that this approach may compromise transparency and hinder the dissemination of crucial information that could benefit the broader cybersecurity community. As Playdapp grapples with the aftermath of the breach, the incident sheds light on the vulnerabilities prevalent in online gaming platforms. 

The industry, already a lucrative target for cybercriminals due to the value associated with in-game assets, now faces heightened scrutiny regarding the robustness of its security measures. The breach serves as a stark reminder for gaming platforms and other online services to reevaluate and fortify their cybersecurity protocols. 

With a surge in cyber threats targeting the gaming community, the need for robust defense mechanisms and proactive security measures has never been more apparent. Playdapp's decision to offer a reward for silence introduces an ethical quandary. While the platform may argue that such incentives are intended to protect users and prevent panic, critics contend that transparency is paramount in building trust. Striking a balance between safeguarding sensitive information and providing users with the transparency they deserve becomes a pivotal challenge in the aftermath of such breaches.

Phone Scam Siphons Over $200,000 from Bank Account Holder

A bank account holder recounts losing over $200,000 due to phone accessibility issues. Heidi Diamond became a victim of a cyber scam known as sim-swapping, resulting in the depletion of her bank account. Sim-swapping involves fraudsters deceiving cell phone companies by assuming someone else's identity, enabling them to access personal information and manipulate phone services.

The fraudulent tactic begins with perpetrators obtaining personal details online and contacting phone service providers, claiming the loss or theft of the targeted individual's device. Once convincing the company of ownership, they activate the phone using the victim's SIM card, thereby gaining control over the device and its data. This renders the original owner's SIM card and phone inactive.

Diamond said this factor made the ordeal particularly tedious,  according to InvestigateTV. “It was such a panic that you know that something was so out of your control,” she said.

Sim-swapping circumvents typical security measures such as two-factor authentication, allowing criminals to breach sensitive accounts like bank accounts. Despite her bank reimbursing the stolen funds, Diamond remains dissatisfied with the lack of apprehension of the perpetrators, expressing a desire for justice.

Acknowledging the increasing prevalence of sim-swapping, the FBI has cautioned the public about its risks. Many remain unaware of this form of fraud, unlike more commonly recognized scams. The FBI disclosed that sim-swapping has resulted in a staggering $141 million in losses thus far.

Echoing Diamond's plight, other victims have shared their harrowing experiences, including Sharon Hussey, who lost $17,000 despite having robust security measures in place. Hussey received an unauthorized purchase confirmation from Verizon before her funds vanished, underscoring the severity and sophistication of sim-swapping attacks.

Direct Trading Technologies Exposes Data of 300K Traders in Major Security Breach

 

Direct Trading Technologies (DTT), an international fintech enterprise, has compromised the security of more than 300,000 traders by inadvertently exposing their confidential information and trading histories, potentially exposing them to the risk of unauthorized account access.

On October 27th, the research team at Cybernews identified a misconfigured web server containing backups and development code believed to be associated with Direct Trading Technologies. The company, which operates globally and specializes in providing trading platforms for various financial instruments, including stocks, forex, precious metals, energies, indices, Contracts for Difference (CFDs), and cryptocurrencies, also extends its services through white-label solutions. 

While its primary clientele is situated in Saudi Arabia, Direct Trading Technologies maintains offices in multiple countries, including the UK, Lithuania, UAE, Kuwait, Colombia, Turkey, Bahrain, Lebanon, and the Republic of Vanuatu. Within the identified directory, several database backups were found, each containing substantial amounts of sensitive information concerning the company's users and partners. The breach introduces a spectrum of potential risks, ranging from identity theft to the takeover and unauthorized withdrawal of funds from traders' accounts.

Upon discovery, Cybernews promptly notified the company of their findings. Although the identified issues were rectified, an official response from Direct Trading Technologies is still pending.

The leaked data encompasses the trading activities of more than 300,000 users spanning the last six years, including names, email addresses, correspondence sent by the company, and IP addresses. Notably, individuals using the company's email addresses, possibly employees, had their passwords exposed in plaintext. Hashed passwords for accessing user accounts on the DTT trading platform were also among the leaked information. Furthermore, certain clients had their home addresses, phone numbers, and partial credit card details exposed.

The comprehensive list of leaked data includes:
  • Trading account activity
  • Contents of emails sent by DTT
  • User IP addresses, emails, usernames, and plaintext passwords
  • Notes on outreach calls
  • Names
  • Email addresses
  • Phone numbers
  • Home addresses
  • Hashed passwords
  • Database endpoints and plaintext credentials of white-label customers (endpoints were protected by IP whitelists)
  • Locations where KYC documents are stored, filenames, types, expiration dates, and other metadata
While the KYC documents themselves were not compromised, the leaked files disclosed the locations where the documents are stored and additional metadata.

The credentials of clients utilizing the white-label service were exposed in plaintext, alongside details regarding database locations and negotiated commission percentages. The leaked information also contained internal comments from the company's outreach team, including derogatory terms used to categorize certain clients in the company's system.

Given the rapid growth of the fintech industry, this breach serves as a stark reminder of the crucial importance of robust cybersecurity measures. Fintech companies, entrusted with managing highly sensitive customer data, become prime targets for threat actors, especially considering the substantial value held in traders' accounts. 

With access to leaked data from a trading platform, attackers possess ample information to launch various malicious activities, including account takeovers, phishing, identity theft, and malware exploits based on leaked IPs. The potential threat is heightened by the fact that Direct Trading Technologies offers white-label services to numerous firms, storing credentials for clients' databases. While this could pose an additional threat, accessing these databases would require attackers to compromise a trusted network, adding an extra layer of complexity to the potential threat.

Game Studio Ubisoft Investigates Claims of Data Security Incident

 

Video gaming company Ubisoft revealed that it is looking into reports that hackers attempted to steal data this week by breaching into its networks. 

Ubisoft officials were "aware of an alleged data security incident and are currently investigating. At this point, we don't have anything further to share," a spokesperson for the French firm stated.

The claims were made in a series of social media posts by vx-underground, which hosts the internet's largest collection of malware source code, samples, and publications. The account has become well-known for its interactions with hackers and ransomware gangs, and it frequently shares threat actors' information. 

Earlier this week on Thursday night, hackers told vx-underground that they had "roughly 48 hours" access to Ubisoft servers and accounts before the firm realised something was amiss and cancelled their access. 

“They aimed to exfiltrate roughly 900gb of data but lost access,” the vx-underground account explained. “The Threat Actor would not share how they got initial access. Upon entry they audited the users' access rights and spent time thoroughly reviewing Microsoft Teams, Confluence, and SharePoint.” 

Alleged screenshots of Microsoft Teams accounts and other points of access were published by the hackers via the vx-underground account. 

The Egregor ransomware group first attacked the video game publisher in 2020. The publisher is primarily renowned for titles including Assassin's Creed, Far Cry, and Prince of Persia. The organisation disclosed a well-known game's source code. 

Additionally, in 2021, the company acknowledged that player data from its Just Dance video game franchise was compromised due to a vulnerability in its IT structure. If confirmed, the incident would be the latest in a string of high-profile hacks on one of the biggest game studios.

Arion Kurtaj was sentenced to an indefinite hospital order by a UK court on Thursday for his role in many attacks on large businesses, the most notorious of which involved Rockstar Games, the developer of Grand Theft Auto. 

Kurtaj will be held in a secure hospital for the rest of his life or until doctors believe he is no longer a threat to society, according to Judge Patricia Lees of Southwark Crown Court, who stated that he was "determined to commit further serious offences if the opportunity arose.”

Hackers Steal Assets Worth $484,000 in Ledger Security Breach


Threat actors responsible for attacking Ledger’s connector library have stolen assets valued at approximately $484,000. This information was given by the blockchain analysis platform Lookonchain. Ledger has said that the security breach might have a large effect, possibly totalling hundreds of thousands of dollars, even if they are yet to confirm the actual valuation. 

Direct Impact of the Hack

According to a report by Cryptopolitan, the breach happened when malicious code was added to Ledger's Github repository for Connect Kit, an essential component that is required by several DeFi protocols in order to communicate with hardware wallets for cryptocurrencies. Every application that used the Connect Kit had issues with its front end due to the malicious code. Notable protocols affected by this security flaw were Sushi, Lido, Metamask, and Coinbase.

In regards to the incident, Ledger informed that one of its employees had fallen victim to a phishing attack, resulting in the unauthorized leak of a compromised version of the Ledger Connect Kit. The leaked code revealed the name and email address of the former employees. It is important to note that the developer was first believed to be behind the exploit by the cryptocurrency community. Ledger subsequently stated, nevertheless, that the incident was the consequence of a former employee falling for a phishing scheme.

Ledger, after acknowledging the incident, identified and removed the exploited version of the software. However, despite the swift response, the damage was already done, since the software was left vulnerable for at least two hours, in the course of which the threat actors had already drained the funds. 

The company acted promptly, identifying and removing the harmful version of the software. However, despite Ledger’s quick response, the damage had already been done in approximately two hours, during which the hackers drained funds.

Broader Implications for the DeFi Community

This incident has raised major concerns regarding the security infrastructure of decentralized applications. DeFi protocols frequently rely on code from multiple software providers, including Ledger, which leaves them vulnerable to multiple potential points of failure.

This incident has further highlighted the significance of boosting security protocols across the DeFi ecosystem.

The victims who were directly affected by the attack included users of services such as revoke.cash. Also, the service normally used in withdrawing permissions from DeFi protocols following security breaches was compromised. Users who were trying to protect their assets were unintentionally sent to a fraudulent token drainer, which increased the extent of the theft.  

WALA's Shocking Data Leak: 25GB of Personal Information from Pet Owners Revealed

 


The Worldwide Australian Labradoodle Association (WALA) has been the target of a new cyberattack in which private data of pet owners, pet microchip numbers, veterinarians, and testing laboratories affiliated with WALA have been leaked to the public as a result of the latest cybersecurity incident. WALA is a prominent worldwide dog breeding organization based in the United States. No security authentication or password was used for this breach to occur. 

Security researcher Jeremiah Fowler was the one who brought the incident to light. Fowler explained that the data leak occurred as a result of a misconfiguration of the WALA cloud server. There were approximately 56,000 documents that were exposed in the leaky server, together with a size of 25 gigabytes, which represented a trove of sensitive and personal information. 

Fowler's analysis concluded that the exposed records contained PII information, which can include names, addresses, phone numbers, email addresses, microchip numbers, and other medical-related information regarding the owners of the pets, the records also contained other medical information about these pets. 

An openly available cloud storage database contained 56,624 files in formats such as .pdf, .png, and .jpg, all with sizes of 25 GB, and which were stored as a total of 25,512,680 documents. The database appears to belong to a group called the Worldwide Australian Labradoodle Association (WALA). This was further investigated upon finding out who owned the database. 

Australian Labradoodles is a breed that is promoted by an international breed organization dedicated to breeding. There is a large number of members and affiliate breeders in WALA across the world, however, the organization's main office is located in the state of Washington, United States. In addition to its headquarters in the United States, WALA has regional offices throughout the world, namely Australia, Europe, and Asia. 

It is, by definition, a non-profit organization, which brings together Australia's Australian Labradoodle breeders worldwide, and in particular its members are committed to ensuring the long-term success of the breed through the stabilization of high breeding standards, and the building of a comprehensive and accurate pedigree repository, as well as the preservation of health records. 

Documents contained in the package included health reports, DNA tests, and a pedigree or lineage history of all of the dogs that showed the offspring, parents, grandparents, and so on. It was also found in the files that the information about the dogs' owners, veterinarians, and testing laboratories was also included, and that other information was also included, such as the digital chip numbers or the tattooed identification numbers of the dogs. 

There are many kinds of documents with names, addresses, phone numbers, and email addresses in them. It all depends on what the document is about. Pet medical data has a lot of implications that have never been considered when users think of a data breach involving health records. The pet industry generates tremendous amounts of money every year, and history has shown that there is always an element of risk involved when there is a possibility of making money. 

Approximately 67% of US households - or 85 million families - own one or more pets which is about the number of households in this country. This means that they spend about 123.6 billion U.S. dollars a year on pets, according to the American Pet Products Association (APPA). Pet insurance policies typically cover accidents, illnesses, and, in some cases, routine care. 

Additionally, certain policies even provide coverage for hereditary conditions and wellness check-ups, ensuring comprehensive protection for your beloved pet's health. It is crucial to consider the potential risks associated with a data breach in the context of pet insurance fraud. The exposed information could be exploited to manipulate and falsify medical documents, thereby facilitating fraudulent insurance claims. This alarming possibility highlights the importance of robust security measures to safeguard sensitive data. 

It is worth noting that historical data reveals a significant surge in this type of fraud between 2010 and 2015, with fraudulent claims witnessing an astounding increase of over 400% during that period. This emphasizes the need for constant vigilance and proactive measures to combat such fraudulent activities. 

The primary purpose of pet microchipping is to find or identify lost pets and reunite them with their owners. This technology plays a crucial role in ensuring the safety and security of our beloved furry companions. Knowing a pet’s microchip number alone does not inherently pose a significant risk to the pet’s safety or security; however, when combined with other information and ownership data, there could be potential risks. 

It is important to be aware of the potential dangers that may arise from the misuse of this information. Hypothetically, criminals could falsely claim ownership of a lost or stolen pet using a publicly leaked microchip number, putting the pet's well-being at risk. This highlights the need for pet owners to be vigilant and take necessary precautions. Pet theft is a real concern — an estimated 2 million dogs are stolen every year in the United States. 

The alarming rise in pet theft cases is a cause for concern among pet owners nationwide. Labradoodles, known for their adorable appearance and friendly nature, can sell for as much as 5,000 USD, making them a potentially valuable target for criminals.

Pet owners need to be proactive in safeguarding their pets and ensuring their well-being at all times. Even if the criminal does not have physical access to the pet, there are other risks. A social engineering scheme would allow criminals to contact pet owners, posing as authority figures, and request personal information from them to update the microchip database, certifications, or other registrations. This would then be done by using social engineering tactics. 

The criminal, if successful, has the potential to acquire both credit and banking information or personally identifiable information (PII) from the owners. This could potentially pave the way for various forms of fraudulent activities, including identity theft. It is worth noting that the chip number is intricately connected to the owner's contact details within the microchip database, thereby raising concerns regarding the exposure of personal information.

In light of this, pet owners are advised to exercise caution when confronted with requests for information about their pet's microchip. As a precautionary measure, it is always advisable to verify the identity of individuals claiming to be authority figures and promptly report any suspicious activity related to their pet's microchip to the appropriate microchip registry and local authorities. By doing so, pet owners can actively contribute to safeguarding their personal information and preventing potential instances of fraud or identity theft. 

Any organization that collects and stores documents on animals or humans should take all possible steps to secure potentially sensitive information. This includes implementing a multi-layered security strategy that ensures all software, including database management systems, is regularly updated with security patches to address known vulnerabilities. 

By regularly updating the software, organizations can stay ahead of potential threats and protect stored information. Another good practice is to regularly monitor your network and database activity for suspicious behaviour. This can help identify any unauthorized access attempts or unusual activity that may indicate a security breach. 

In addition, conducting penetration testing and vulnerability assessments can help proactively identify and remediate weaknesses or misconfigured access settings. These assessments provide valuable insights into the organization's security posture and can guide the implementation of appropriate security measures. Lastly, it is important to notify customers or members of any serious data incident. By doing so, they can be made aware of what was exposed and take necessary precautions if criminals attempt to contact them or use the information for fraud. This level of transparency and communication builds trust with customers and helps them stay vigilant in protecting their personal information.