The RuÄ‘er BoÅ¡ković Institute (RBI) in Zagreb — Croatia’s biggest science and technology research center has confirmed it was one of thousands of organizations worldwide targeted in a massive cyberattack exploiting Microsoft SharePoint’s “ToolShell” security flaws.
The incident occurred on Thursday, July 31, 2025, and resulted in ransomware being installed on parts of the Institute’s internal network. According to RBI’s statement, the affected systems were linked to its administrative and support operations, with attackers encrypting documents and databases to block access.
Refusing to Pay the Hackers
Unlike some victims, RBI has stated it will not pay the ransom. Instead, the Institute plans to follow strict security protocols, restore affected systems from backups, and upgrade its infrastructure to meet modern cybersecurity standards.
Past reports indicate that ToolShell vulnerabilities have been used to spread two strains of ransomware — Warlock and 4L4MD4R but RBI has not yet confirmed which variant hit its systems.
Restoration Underway
Recovery work is ongoing, with some systems already back online. Email services were restored the Friday after the attack, and the Institute is slowly bringing other parts of its network back into operation. A completely new IT system is also being built to improve defenses and reduce future risks.
The response involves not just RBI’s internal team but also the Ministry of the Interior, Croatia’s national CERT, and other cybersecurity agencies. A detailed forensic investigation is still in progress.
Possible Data Exposure
It’s still unclear whether the attackers accessed personal information. Croatia’s Personal Data Protection Agency has been notified, and the Institute has pledged to act in line with GDPR rules if any breach of personal data is confirmed.
As a precaution, RBI’s data protection officer has already warned staff that some sensitive information, such as personal ID numbers, addresses, financial reimbursements, and other records may have been stolen. Employees were advised to stay alert for phishing emails pretending to be from the Institute or official authorities.
Part of a Global Problem
RBI is one of at least 9,000 institutions worldwide affected by attacks using the same ToolShell vulnerabilities. These flaws in Microsoft SharePoint have become a major cybercrime tool, enabling hackers to infiltrate networks, steal or lock data, and demand large ransom payments.
While the Institute continues its recovery, the attack is a reminder that even highly respected research organizations can be vulnerable, and that refusing to pay ransom demands can be both a security stance and a financial gamble.
India is experiencing a rise in cyberattacks, particularly targeting its key sectors such as finance, government, manufacturing, and healthcare. This increase has prompted the Reserve Bank of India (RBI) to urge banks and financial institutions to strengthen their cybersecurity measures.
As India continues to digitise its infrastructure, it has become more vulnerable to cyberattacks. Earlier this year, hackers stole and leaked 7.5 million records from boAt, a leading Indian company that makes wireless audio and wearable devices. This is just one example of how cybercriminals are targeting Indian businesses and institutions.
The RBI has expressed concern about the growing risks in the financial sector due to rapid digitization. In 2023 alone, India’s national cybersecurity team, CERT-In, handled about 16 million cyber incidents, a massive increase from just 53,000 incidents in 2017. Most banks and non-banking financial companies (NBFCs) now see cybersecurity as a major challenge as they move towards digital technology. The RBI’s report highlights that the speed at which information and rumours can spread digitally could threaten financial stability. Cybercriminals are increasingly focusing on financial institutions rather than individual customers.
The public sector, including government agencies, has also seen a dramatic rise in cyberattacks. Many organisations report that these attacks have increased by at least 50%. Earlier this year, a hacking group targeted government agencies and energy companies using a type of malware known as HackBrowserData. Additionally, countries like Pakistan and China have been intensifying their cyberattacks on Indian organisations, with operations like the recent Cosmic Leopard campaign.
According to a report by Cloudflare, 83% of organisations in India experienced at least one cybersecurity incident in the last year, placing India among the top countries in Asia facing such threats. Globally, India is the fifth most breached nation, bringing attention to the bigger picture which screams for stronger cybersecurity measures.
Indian companies are most worried about threats related to cloud computing, connected devices, and software vulnerabilities. The adoption of new technologies like artificial intelligence (AI) and cloud computing, combined with the shift to remote work, has accelerated digital transformation, but it also increases the need for stronger security measures.
Manu Dwivedi, a cybersecurity expert from PwC India, points out that AI-powered phishing and sophisticated social engineering techniques have made ransomware a top concern for organisations. As more companies use cloud services and open-source software, the risk of cyberattacks grows. Dwivedi also stresses the importance of protecting against insider threats, which requires a mix of strategy, culture, training, and governance.
AI is playing a growing role in both defending against and enabling cyberattacks. While AI has the potential to improve security, it also introduces new risks. Cybercriminals are beginning to use AI to create more advanced malware that can avoid detection. Dwivedi warns that as AI continues to evolve, it may become harder to track how these tools are being misused by attackers.
Partha Gopalakrishnan, founder of PG Advisors, emphasises the need for India to update its cybersecurity laws. The current law, the Information Technology Act of 2000, is outdated and does not fully address today’s digital threats. Gopalakrishnan also stressed upon the growing demand for AI skills in India, suggesting that businesses should focus on training in both AI and cybersecurity to close the skills gap. He warns that as AI becomes more accessible, it could empower a wider range of people to carry out sophisticated cyberattacks.
India’s digital growth presents great opportunities, but it also comes with strenuous challenges. It’s crucial for Indian businesses and government agencies to develop comprehensive cybersecurity strategies and stay vigilant.
This initiative by FACE is noteworthy, especially as it seeks approval to become a self-regulatory organisation (SRO) for fintech lenders. The Reserve Bank of India (RBI) is expected to announce its decision soon, with FACE and the Digital Lenders’ Association of India both in the running to be recognised as an SRO. The establishment of an SRO will likely lead to more stringent industry oversight, promoting higher standards of operation and better consumer protection within the fintech sector.
The push for fintechs to join the CFCFRMS comes at a critical time. As digital transactions grow more common, the opportunities for cyber fraud have increased. The convergence of various financial entities— such as banks, non-banking financial companies, insurance providers, and payment services—has created more potential points of vulnerability. The CFCFRMS is designed to coordinate the efforts of all stakeholders, enabling action to block fraudulent transactions before they can be completed.
RBI’s New Platform to Combat Payment Frauds
In a parallel effort to bolster cybersecurity, the RBI is developing the Digital Payments Intelligence Platform (DPIP). This platform aims to use cutting-edge technology to detect and prevent payment fraud. A committee led by A P Hota, former CEO of the National Payments Corporation of India, is currently formulating recommendations for the DPIP, which is expected to upgrade the ability to share real-time data across the payment ecosystem. This initiative is especially important in addressing frauds where victims are tricked into making payments or divulging sensitive information.
Alarming Increase in Cyber Fraud Losses
The importance of these measures is empathised by recent statistics from the Ministry of Finance. Financial losses due to cyber fraud have more than doubled in the last fiscal year, rising to Rs 177.05 crore in FY24 from Rs 69.68 crore in FY23. This sharp increase underlines the growing threat posed by cybercriminals and the need for more robust security measures.
Public Awareness and Digital Payment Safety
While the rise in cyber fraud is concerning, a survey by the RBI offers some reassurance. According to the survey, 94.5% of digital payment users have not experienced fraud. However, the risk remains, especially in semi-urban areas, where fraud attempts are slightly more common than in metropolitan regions. The most prevalent form of fraud is vishing, or voice phishing, where criminals trick individuals into revealing sensitive information over the phone. Other common tactics include phishing emails, misuse of payment requests, and remote access scams.
As digital payments become increasingly integrated into everyday life, ensuring their safety is crucial. Initiatives like CFCFRMS and DPIP are essential in building a secure and trustworthy digital financial environment. By building up on fraud prevention measures, these platforms can help maintain public confidence and encourage wider adoption of digital payment systems.
Amid escalating cyber threats, the Reserve Bank of India (RBI) has released a comprehensive advisory to all scheduled commercial banks. This advisory, disseminated by the Department of Banking Supervision in Mumbai, stresses upon the paramount importance of robust cybersecurity measures in the modern digital banking infrastructure.
The advisory highlights the crucial role of Corporate Governance in maintaining accountability within banks, emphasising that IT Governance is a key component of this framework. The RBI stresses that effective IT Governance necessitates strong leadership, a clear organisational structure, and efficient processes. Responsibility for IT Governance, the advisory states, lies with both the Board of Directors and Executive Management.
With technology becoming integral to banking operations, nearly every commercial bank branch has adopted some form of digital solution, such as core banking systems (CBS) and alternate delivery channels like internet banking, mobile banking, phone banking, and ATMs. In light of this, the RBI provides specific guidelines to banks for enhancing their IT Governance.
The RBI recommends that banks clearly define the roles and responsibilities of their Board and Senior Management to ensure effective project control and accountability. Additionally, it advises the establishment of an IT Strategy Committee at the Board level, comprising members with substantial IT expertise. This committee is tasked with advising on strategic IT directions, reviewing IT investments, and ensuring alignment with business goals.
The advisory also suggests structuring IT functions based on the bank’s size and business activities, with dedicated divisions such as technology and development, IT operations, IT assurance, and supplier management. Each division should be headed by experienced senior officials to manage IT systems effectively.
Implementing IT Governance PractiPracticehe RBI stresses the importance of implementing robust IT Governance practices aligned with international standards like COBIT (Control Objectives for Information and Related Technologies). These practices focus on value delivery, IT risk management, strategic alignment, resource management, and performance measurement.
Information Security Governance
Recognizing the critical nature of information security, the RBI advises banks to develop comprehensive security governance frameworks. This includes creating security policies, defining roles and responsibilities, conducting regular risk assessments, and ensuring compliance with regulatory requirements. The advisory also recommends that the information security function be separated from IT operations to enhance oversight and mitigate risks.
Risk Management and Compliance
The RBI underscores the necessity of integrating IT risks into banks’ overall risk management frameworks. This involves identifying threats, assessing vulnerabilities, and implementing appropriate controls to mitigate risks. Regular monitoring and oversight through steering committees are essential to ensure compliance with policies and regulatory standards.
The RBI’s advisory serves as a crucial reminder for banks to strengthen their cybersecurity defences amidst growing digital threats. By adopting robust IT Governance and information security frameworks, banks can enhance operational resilience, protect customer data, and safeguard financial stability. Adhering to these guidelines not only ensures regulatory compliance but also bolsters trust and confidence in the banking sector.
As technology continues to play an increasingly pivotal role in banking, the RBI urges banks to remain vigilant against emerging threats. Proactive measures taken today will help secure the future of banking operations against cybersecurity challenges. For detailed guidelines, banks are encouraged to refer to the official communication from the Reserve Bank of India.
According to an analysis of frauds recorded across banks, the number of fraud cases filed in FY24 increased by approximately 300 percent from 9,046 in FY22. However, the sum involved has decreased from Rs 45,358 crore to Rs 13,930 crore, according to the central bank's annual report for fiscal year 24 released on Thursday.
Every year, the amount involved in total frauds reported decreased by 46.7% during fiscal year 24.
The RBI stated that, while private sector banks reported the most frauds in the recent three years, public sector banks contributed the most to the fraud total. According to the RBI, digital payments (card payments and internet) were the most common source of fraud.
According to the RBI, digital payments (card payments and internet) were the most common source of fraud. However, in terms of value, the frauds were concentrated in the loan portfolio.
While small value card/internet frauds accounted for the majority of frauds recorded by private sector banks, RBI investigation revealed that frauds in public sector banks were primarily in loan portfolios.
The number of scams involving card and internet payments jumped from 3,596 in FY22 to 29,082 in FY24. In terms of value, it rose from Rs 155 crore in FY22 to Rs 1,457 crore.
In an assessment of cases reported in FY23 and FY24, the RBI discovered a significant time lag between the date a fraud occurred and its identification.
According to the RBI, the amount engaged in frauds from prior fiscal years accounted for 94.0 percent of the frauds reported in FY23 in terms of value. Approximately 89% of the frauds recorded in FY24 by value occurred in previous fiscal years.
They then exploit the victim's bank accounts. Numerous cases of this fraudulent conduct have recently emerged.
According to a Reserve Bank of India (RBI) study, India experienced bank frauds totaling more than Rs 30,000 crore in FY23. Over the last decade, Indian banks have reported 65,017 fraud instances, resulting in a total loss of Rs 4.69 trillion.
To deceive naive people, cybercriminals use a variety of strategies, such as UPI, credit card, OTP, job, and delivery scams. Digital house arrest is a new popular scamming strategy.
Digital house arrest occurs when cybercriminals trap victims in their homes to trick them. Perpetrators instill terror by making calls, frequently impersonating law enforcement officers via AI-generated voice or video calls.
They fraudulently accuse victims of misconduct involving their Aadhaar or phone number, creating a sense of imminent arrest and pushing them to send money.
Hackers usually contact victims and claim they shipped or received boxes carrying illegal substances such as narcotics or false passports. They may even fraudulently alert the target's relatives or acquaintances about their involvement in a crime, instilling a sense of urgency.
Criminals pose as law enforcement officers, and demand money from victims as compensation for covering the case. Victims are pressured to remain visible on video conferencing services until their requests are granted.
Hackers use strategies such as setting up fake police stations or government offices and dressing in uniforms mimicking those of law enforcement authorities.
Uttar Pradesh Police launched an investigation into the first recorded case of 'digital arrest' in December of last year after receiving a complaint from a Noida resident.
The victim fell victim to the fraud, losing more than Rs 11 lakh and facing a day-long 'digital arrest'. Perpetrators posed as police officers, impersonating an IPS officer from the CBI and the founder of a bankrupt airline, and implicated the victim in a manufactured money-laundering case.
The Indian Cyber Crime Coordination Centre (I4C) and the Department of Telecommunications (DoT) are collaborating to combat the influx of spoof calls coming from abroad. These callers falsely claim to be from law enforcement authorities such as the Narcotics Control Bureau or the Central Bureau of Investigation, among others, and claim 'digital arrests'.
In addition, I4C has partnered with Microsoft to fight the abuse of law enforcement emblems. These logos are regularly used by scammers abroad to take money from Indian nationals.
To raise awareness, I4C has released infographics and videos on its social media platform Cyberdost and its X (Twitter), Facebook, and Instagram pages. The Ministry has asked citizens to remain vigilant and raise awareness about cybercrime.
If you get a similar call or message, contact the authorities. The government of India has launched the Chakshu portal on the Sanchar Saathi website to combat cyber and online fraud. Individuals can also report similar incidents using the cybercrime helpline 1930 or online http://www.cybercrime.gov.in.
Cybercrime has transpired as a serious threat in India, prompting calls for comprehensive reforms and collaborative efforts from various stakeholders. Experts and officials emphasise the pressing need to address the evolving nature of cyber threats and strengthen the country's legal and regulatory framework to combat this menace effectively.
Former IPS officer and cybersecurity expert Prof Triveni Singh identified the necessity for fundamental changes in India's legal infrastructure to align with the pervasive nature of cybercrime. He advocates for the establishment of a national-level cybercrime investigation bureau, augmented training for law enforcement personnel, and the integration of cyber forensic facilities at police stations across the country.
A critical challenge in combating cybercrime lies in the outdated procedures for reporting and investigating such offences. Currently, victims often encounter obstacles when filing complaints, particularly if they reside outside India. Moreover, the decentralised nature of law enforcement across states complicates multi-jurisdictional investigations, leading to inefficiencies and resource depletion.
To streamline the process, experts propose the implementation of an independent online court system to expedite judicial proceedings for cybercrime cases, thereby eliminating the need for physical hearings. Additionally, fostering enhanced cooperation between police forces of different states and countries is deemed essential to effectively tackle cross-border cybercrimes.
Acknowledging the imperative for centralised coordination, proposals for the establishment of a national cybercrime investigation agency have been put forward. Such an agency would serve as a central hub, providing support to state police forces and facilitating collaboration in complex cybercrime cases involving multiple jurisdictions.
Regulatory bodies, notably the Reserve Bank of India (RBI), also play a crucial role in combatting financial cybercrimes. Experts urge the RBI to strengthen oversight of banks and enhance Know Your Customer (KYC) norms to prevent the misuse of accounts by cyber criminals. They should aim to utilise technologies like Artificial Intelligence (AI) to detect anomalous transaction patterns and consolidate efforts to identify and thwart cybercrime activities.
There is a growing consensus on the necessity for a comprehensive national cybersecurity strategy and legislation in India. Such initiatives would furnish a robust framework for addressing the omnipresent nature of this threat and safeguarding the country's cyber sovereignty.
The bottom line is putting a stop to cybercrime demands a concerted effort involving lawmakers, regulators, law enforcement agencies, financial institutions, and internet service providers. By enacting comprehensive reforms and fostering greater cooperation, India can intensify its cyber resilience and ensure a safer online environment for all.
The draft, Master Directions on Cyber Resilience and Digital Payment Security Controls for PSO, proposes a governance mechanism for the identification, analysis, monitoring, and management of cybersecurity risks.
RBI confirms that these norms will be implemented from April 1, 2024, for large non-bank-PSOs. For medium-sized non-bank PSOs, the norms will be implemented by April 1, 2026, as for the smaller ones, the deadline is April 1, 2028.
The key responsibility of the draft circular will be designated to a sub-committee of the board that must meet at least once every quarter.
"The PSO shall formulate a board-approved Information Security (IS) policy to manage potential information security risks covering all applications and products concerning payment systems as well as management of risks that have materialised," the draft note said.
“The directions will also cover baseline security measures for ensuring system resiliency as well as safe and secure digital payment transactions[…]However, they shall endeavour to migrate to the latest security standards. The existing instructions on security and risk mitigation measures for payments done using cards, Prepaid Payment Instruments (PPIs) and mobile banking continue to be applicable as hitherto,” the RBI noted.
As per the proposed norms, the PSO will define relevant key risk indicators (KRIs) to identify possible risk events and key performance indicators (KPIs) to evaluate the efficacy of security controls.
According to the RBI, the PSO must conduct cyber-risk assessment exercises pertaining to the launch of new products, services, and technologies along with initiating innovative changes in infrastructure or processes of existing products and services. The central bank is seeking feedback on the draft norms by June 30.
In order to manage potential information security risks involving all applications and products related to payment systems, the PSO has been asked to develop an Information Security (IS) policy that has been authorized by the board.
According to the proposed norms, the PSO was required to create a business continuity plan (BCP) based on several cyber threat scenarios, including the most unlikely but conceivable occurrences to which it might be subjected. To manage cyber security events or incidents, the BCP should be evaluated at least once a year and include a thorough response, resume, and recovery plan.
Moreover, a senior-level executive like the chief information security officer (CISO) will be in charge of implementing the information security policy and the cyber resilience framework as well as continuously reviewing the overall IS posture of PSO. According to the draft norms, the PSO must implement safeguards to keep its network and systems safe from external assaults.
The PSO must also implement a thorough data leak prevention policy to ensure the confidentiality, integrity, availability, and protection of business and customer information (both in transit and at rest), in accordance with the importance and sensitivity of the information held or transmitted.
Reserve Bank of India has forewarned Indians against unauthorized money lending apps that are increasingly rising day by day, consequently subjecting customers to fraudulent deeds. The threat actors lure the patrons with instant loans, capitalizing on their needs, and then trouble victims for the dues.