These scam emails often warn customers about unexpected Amazon Prime renewal charges. What makes them particularly dangerous is the use of stolen personal data to make the emails appear genuine. Amazon’s warning reached over 200 million users, emphasizing the widespread nature of this threat.
Adding to the concern, cybersecurity firm Guardio reported a dramatic spike in a related scam—this time delivered through SMS. This variant claims to offer fake refunds, again luring users to a fraudulent Amazon login page. According to Guardio, these text-based scams have jumped by 5000% in just two weeks, showing how aggressively attackers are adapting their tactics.
Amazon says it is actively fighting back, having removed 55,000 phishing websites and 12,000 scam phone numbers involved in impersonation schemes over the past year. Despite these efforts, scammers persist. To combat this, Amazon issued six practical tips for customers to recognize and avoid impersonation fraud.
The U.S. Federal Trade Commission (FTC) has also issued alerts, noting that scammers are pretending to be Amazon representatives. These fake messages typically claim there’s a problem with a recent purchase. But there’s no refund or issue—just a trap designed to steal money or private data.
To stay protected, Amazon strongly recommends two major security measures. First, enable two-step verification (2SV) via the “Login & Security” settings in your account. Avoid using SMS-based verification, which is more vulnerable. Instead, use a trusted authenticator app such as Google Authenticator or Apple’s Passwords. If you’ve already set up SMS verification, disable it and reset your 2SV preferences to switch to an app-based method.
Second, add a passkey to your account. This provides a stronger layer of defense by linking your login to your device’s biometric or PIN-based security, making phishing attacks far less effective. Unlike traditional methods, passkeys cannot be intercepted through fake login pages.
Cyberattacks are growing more sophisticated and aggressive. By updating your account with these safety tools today, you significantly reduce the risk of being compromised.
