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Civicom Data Breach Disclosed 8TB of Files

Countless hours of video and audio recordings, as well as hundreds of written transcripts, reveal Civicom's clients' private chats.

 

Civicom, a New York City-based company that provides audio, online videoconferencing, and market analysis services, has been discovered to be giving its customers access to a goldmine of personal and sensitive data. 

Civicom excels in virtual meetings over the internet, and the files contain audio and video recordings of private customer sessions. Unfortunately, the S3 bucket was left open to the public with no password or security verification, allowing everyone with knowledge on how to discover damaged databases to access the data.

"The greatest audio and web conferencing services on the world, webinar services, global marketing research services, top transcription/CRM entry provider, general transcription service and more online jury trials." according to the company's Homepage. 

It was caused by a misconfigured AWS S3 bucket, rather than attackers intentionally hacking into the system, as is usual of this type of data breach. There were four different datasets exposed as listed below:

  • Conferences on video.
  • Highlights that have been clipped. 
  • Recordings on audio.
  • Transcripts of Audio. 

Countless hours of video and audio recordings, as well as hundreds of written transcripts, reveal Civicom's clients' private chats. Several businesses are likely to have discussed the following topics during these discussions: 
  • Sensitive business information (perhaps includes market research calls). 
  • Confidential information. 
  • Properties of the mind. 
It is worth noting that a number of client companies have employees whose personal information is visible on the bucket. Employees of Civicom clients' PII which have been exposed include complete names and photos of the faces and bodies of staff. At the time of the event, the bucket was active and being updated, and it had been active since February 2018. The management of Civicom's bucket is not Amazon's responsibility, therefore this data leak is not Amazon's fault. 

Civicom exposed 8 gigabytes of records containing more than 100,000 files, according to the Website Planet Security Team, which discovered the database. This was due to one of Civicom's unencrypted Amazon S3 buckets. The AWS S3 bucket has been active since 2018, according to the Website Planet Security Team. 

On October 28th, 2021, the researchers discovered the vulnerability and notified Civicom of the situation on October 30th, 2021.  After three months, Civicom replied to Website Planet and retrieved the bucket on January 26th, 2022. Nonetheless, the good news is, the bucket is not accessible to the general public.
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AWS S3

Data Breach

Data Theft

Exposed records

Hacking Event

Private Information

Video Conferencing