Data breach is an unfortunate attack that businesses often suffer. Failing to address these breaches is even worse as it costs businesses reputational and privacy damage.
A breach at Coupang that leaked the data of 33.7 million customers has been linked to a former employee who kept access to internal systems after leaving the organization.
The news was reported by the Seoul Metropolitan Police Agency with news agencies after an inquiry that involved a raid on Coupang's offices recently. The firm is South Korea's biggest online retailer. It employs 95,000 people and generates an annual revenue of more than $30 billion.
Earlier in December, Coupang reported that it had been hit by a data breach that leaked the personal data of 33.7 million customers such as email IDs, names, order information, and addresses.
The incident happened in June, 2025, but the firm found it in November and launched an internal investigation immediately.
In December beginning, Coupang posted an update on the breach, assuring the customers that the leaked data had not been exposed anywhere online.
Even after all this, and Coupang's full cooperation with the authorities, the officials raided the firm's various offices on Tuesday to gather evidence for a detailed enquiry.
Recently, Coupang's CEO Park Dae-Jun gave his resignation and apologies to the public for not being able to stop what is now South Korea's worst cybersecurity breach in history.
In the second day of police investigation in Coupang's offices, the officials found that the main suspect was a 43-year old Chinese national who was an employee of the retail giant. The man is called JoongAng, who joined the firm in November 2022 and overlooked the authentication management system. He left the firm in 2024. JoongAng is suspected to have already left South Korea.
According to the police, although Coupang is considered the victim, the business and staff in charge of safeguarding client information may be held accountable if carelessness or other legal infractions are discovered.
Since the beginning of the month, the authorities have received hundreds of reports of Coupang impersonation. Meanwhile, the incident has caused a large amount of phishing activity in the country, affecting almost two-thirds of its population.
A massive disruption has struck South Korea’s government operations after a fire at a national data centre crippled hundreds of digital services, exposing serious weaknesses in the country’s technology infrastructure.
The incident occurred on Friday at the National Information Resources Service (NIRS) in Daejeon, where a blaze broke out during regular maintenance in a server room. The centre is a critical backbone of South Korea’s digital governance, hosting online platforms used by numerous ministries and agencies. Officials confirmed that out of 647 affected government systems, only 62 had been restored as of Monday.
Disruption Across Core Agencies
The outage has impacted major institutions, including Korea Customs, the National Police Agency, and the National Fire Agency, while even the Ministry of the Interior and Safety’s website remained inaccessible at the start of the week. With no clear timeline for complete restoration, authorities continue to work on recovering the systems.
Safety Minister Yun Ho-jung said that services were gradually coming back online, highlighting the return of Government24, the central online portal for public administration, and digital platforms operated by Korea Post. He acknowledged that the outage has caused widespread inconvenience and urged government bodies to cooperate to minimize disruptions as public demand for services increases during the work week.
President Lee Jae-myung publicly apologized for the breakdown, expressing concern that the government had not developed stronger contingency systems despite similar disruptions in the past. He directed ministries to urgently strengthen cybersecurity and propose emergency budgets for backup and recovery systems to prevent future incidents.
Preliminary findings suggest the fire began after a battery explosion in the facility. The battery, produced by LG Energy Solution and maintained by its affiliate LG CNS, was reportedly over ten years old and beyond its warranty period. According to the safety ministry, LG CNS had recommended replacement during an inspection last year, though the batteries continued to function at the time. The company has not issued further comments while investigations are underway.
Citizens Face Real-World Impact
The shutdown of online systems has forced residents to visit local offices in person for routine tasks such as obtaining ID cards, real estate documents, and school application forms.
A 25-year-old resident, Kim, said she had to delay travel plans to collect documents that were normally accessible online. Similarly, Kim Doo-han, 74, said he had to cancel his morning plans to visit a community service centre after hearing about the outage.
Officials working in these centres were seen noting down which services remained unavailable and manually assisting residents— a scene that highlighted the scale of the disruption and the country’s heavy reliance on digital governance.
Experts Warn of Complacency
Technology experts say the incident reflects insufficient preparedness for large-scale system failures. Lee Seong-yeob, a professor at Korea University, said national agencies should never experience such disruptions and urged the government to implement real-time backup and synchronization systems without delay.
As recovery efforts continue, authorities have cautioned that service interruptions could persist for several days. The government has promised to keep citizens informed as restoration progresses.
South Korea is emerging as a pivotal player in the global cybersecurity landscape, particularly against the backdrop of escalating tensions between the United States and China in cyberspace. By participating in high-profile cybersecurity exercises and fostering international collaborations, the country is bolstering its reputation as a key ally in both regional and global cyber defense initiatives.
Recently, South Korea hosted the APEX cyberwarfare exercise, which gathered cybersecurity experts and defense personnel from over 20 nations. This exercise simulated cyberattacks on critical infrastructure, enabling participants to devise defensive strategies and exchange vital insights. South Korea has also actively participated in NATO-led events, such as the Locked Shields exercise, which focuses on testing and enhancing cyber resilience.
In addition, South Korea showcased its commitment to international cybersecurity efforts by attending the Cyber Champions Summit in Sydney. The country is set to host the next iteration of the summit, emphasizing its dedication to fostering global cooperation in addressing cyber threats.
South Korea's advanced technological capabilities and strategic location have positioned it as a vital partner for the United States in addressing cyber threats, especially those originating from China. According to analysts, South Korea’s infrastructure serves as a communications hub for critical trans-Pacific submarine cables connecting major networks across Asia, including China. Experts have also suggested that the country may act as a base for US cyber operations, similar to its role in hosting the THAAD missile system in 2017.
China, meanwhile, has been enhancing its cyber capabilities in response to growing alliances among its rivals. In April 2024, China reorganized its People’s Liberation Army to include specialized units dedicated to cyber, information, and space operations. Despite these efforts, experts note that China’s cyber capabilities still lag behind those of the US and its allies.
South Korea’s increasing involvement in cybersecurity underscores its strategic importance in addressing modern cyber challenges. By collaborating with the US, NATO, and other allies, the nation is strengthening its cyber defenses while contributing to a broader security framework in the Indo-Pacific region. These initiatives are poised to shape the global cybersecurity landscape in the coming years.