The Cybersecurity and Infrastructure Security Agency (CISA) has issued a critical alert about two high-risk vulnerabilities in SysAid’s IT service management (ITSM) platform that are being actively exploited by attackers. These security flaws, identified as CVE-2025-2775 and CVE-2025-2776, can enable unauthorized actors to hijack administrator accounts without requiring credentials.
Discovered in December 2024 by researchers at watchTowr Labs, the two vulnerabilities stem from XML External Entity (XXE) injection issues. SysAid addressed these weaknesses in March 2025 through version 24.4.60 of its On-Premises software. However, the urgency escalated when proof-of-concept code demonstrating how to exploit the flaws was published just a month later, highlighting how easily bad actors could access sensitive files on affected systems.
Although CISA has not provided technical specifics about the ongoing attacks, it added the vulnerabilities to its Known Exploited Vulnerabilities Catalog. Under Binding Operational Directive 22-01, all Federal Civilian Executive Branch (FCEB) agencies are required to patch their systems by August 12. CISA also strongly recommends that organizations in the private sector act swiftly to apply the necessary updates, regardless of the directive’s federal scope.
“These vulnerabilities are commonly exploited by malicious cyber actors and present serious threats to government systems,” CISA stated in its warning.
SysAid’s On-Prem solution is deployed on an organization’s internal infrastructure, allowing IT departments to manage help desk tickets, assets, and other services. According to monitoring from Shadowserver, several dozen SysAid installations remain accessible online, particularly in North America and Europe, potentially increasing exposure to these attacks.
Although CISA has not linked these specific flaws to ransomware campaigns, the SysAid platform was previously exploited in 2023 by the FIN11 cybercrime group, which used another vulnerability (CVE-2023-47246) to distribute Clop ransomware in zero-day attacks.
Responding to the alert, SysAid reaffirmed its commitment to cybersecurity. “We’ve taken swift action to resolve these vulnerabilities through security patches and shared the relevant information with CISA,” a company spokesperson said. “We urge all customers to ensure their systems are fully up to date.”
SysAid serves a global clientele of over 5,000 organizations and 10 million users across 140 countries. Its user base spans from startups to major enterprises, including recognized brands like Coca-Cola, IKEA, Honda, Xerox, Michelin, and Motorola.